Cast to your TV/audio device FAQ


Have a question? No problem! Here are a few frequently asked questions about casting to your TV.


Casting to your TV

Can two people with compatible devices and apps cast to the TV at the same time?

Multiple users can cast to the TV provided that they are both using Cast supported apps and are on the same home network. The only way to prevent others from casting to your TV would be to password-protect your home network.

Can I use Cast while in Chrome incognito mode?

Yes. To use Cast in Chrome incognito mode, type chrome://extensions into your browser bar, locate the Google Cast extension and select ‘Enable in incognito’.

Do I need to disable AP/client isolation on my router?

Yes. You will need to disable AP isolation, also known as client isolation, on your router. Please refer to your router documentation to find out how to disable AP isolation.

If you do not have access to your router settings, or if you are attempting to connect through a guest, hotel or public network with AP/client isolation, you will not be able to cast to your Google Cast device.

If you are attempting to connect through a Wi-Fi extender, please check your extender settings. You will need to disable AP/client isolation on your Wi-Fi extender to be able to cast to your Google Cast device.


Casting to your audio device

Why can’t I cast audio from my Chrome browser to my Google Cast audio device?

Casting from the Chrome browser to your Google Cast audio device is only supported from websites that have Google Cast enabled. Take a look at the growing list of Google Cast-enabled websites.

Why can't I cast music that is stored locally on my mobile device?

Casting music that is stored locally on your device is not natively supported at this time. You will need to use a 3rd-party application that may be able to help facilitate casting this type of content.

Why won't my stream cast?

Some streams from our partners aren't currently available to cast. Please contact the application's customer support for further information.

Do all Google Cast-enabled applications work with Google Cast audio devices?

Google Cast audio devices will work with most Google Cast-enabled music and audio applications. We're releasing supported applications all the time. Here's a full list of Google Cast-enabled applications that'll work with your Google Cast audio devices.

How do I name or rename my Google Cast audio device?

Please use the audio device manufacturer's application in order to change the name of the device. For additional support, please refer to the audio device manual or contact the manufacturer.

How does my Google Cast audio device get software updates?

Google Cast audio device updates are rolled out gradually and your device will update automatically. It's important that your audio device receives power and connected to Wi-Fi in order to receive the update.

Where can I find additional support?

Please contact your audio device manufacturer for additional assistance.