Troubleshoot an Issue

Please let us know how we can help you:Setup: I'm having trouble setting up ChromecastCast: I'm having an issue casting apps to my TVGuest Mode: I am having trouble setting up or using guest modeReturns: I received a defective deviceError Message: An error message appears when using my ChromecastOther: I have another issue not listed above

You'll need a phone or tablet to set up Chromecast. To set up your Chromecast, navigate through Set up Chromecast. Tell us a little more about where you're having trouble:I can't connect to the Wi-Fi network that I'm selectingI don't see my Wi-Fi network listed during setupI can't find my Chromecast listed in the Google Home appI'm having trouble physically connecting my ChromecastI don't see the Chromecast home screen on my TVI'm seeing a yellow exclamation mark error screen on my Chromecast

Note: You may need to change your router settings before Chromecast can communicate with your network.

Which of the options below best describes your issue?

I'm not sure why I can't connect to my WiFi networkMy router has MAC Address filtering enabledI have VPN enabled on the network that I want to useI'm seeing the following error, "We weren't able to discover your Chromecast on the network"

What stage of setup are you stuck on?My Chromecast has NOT successfully completed setup using the Chromecast setup appMy device HAS been through setup and my network name is being displayed on my home screen

Tell us more about where you're having troubleMy Chromecast is all connected but I'm not seeing anything displayed on my TV.

I need help with:Casting from a Google Cast-enabled appYouTube App on my Android or iOS deviceCasting my Android screen from the Google Home appMy volume is too low when casting my Android screen

Tell us a little more about what's going on with your YouTube appThe video quality keeps changing throughout the video

Note: Guest mode can be set up (or turned on) on any device that supports the Google Home app. Learn more about guest mode.I cant see the guest mode PIN on the Chromecast’s backdropI see the PIN on the Chromecast backdrop, but the Cast icon does not show up in Google Cast Ready applications when nearbyAutomatic pairing for guest mode using audio tones did not workI hear audible clicks when devices connect to my Chromecast in guest mode

Tell us how we can help:I would like to replace my defective deviceI would like to return my Chromecast

Which error message is displayed?Couldn't play the track you requestedNo Cast Devices FoundCast-enabled page; use controls in the page for an optimal experienceYour casting performance may be limitedYou may be experiencing networking issuesNative plug-ins are not supportedAP Isolation is enabledRouter has UPnP disabled

I have a question that doesn't fall into the above categories:How can I rename my Chromecast device?How will my Chromecast device get updates?What steps should I take to protect my personal information before disposing, returning, or gifting my Chromecast?I'd like to submit feedback about Chromecast

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