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Chromecast streaming Netflix - No surround sound option 2 Recommended Answers 45 Replies 350 Upvotes
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With my current setup, I am successfully able to stream Dolby Digital through Chromecast using Google Play Movies. This proves that the hardware and connected configuration works with Dolby Digital surround.

With all that same setup, I am unable to stream Netflix in anything but stereo.
I have two separate Chromecasts (one is a v2 and one is a v3) and both have the same issue. 

  • I have tried resetting chromecasts to factory defaults and setting them back up again.
  • I have tried streaming Netflix from two separate phones.
  • I even have tried two separate Netflix accounts.
  • I have tried uninstalling and reinstalling the Netflix android app.
  • I have tried streaming Netflix from PC.

There is never an option for anything but stereo audio from Netflix through Chromecast. I even have a SmartTV with Netflix, and when I stream Netflix on it instead of the Chromecast, I am able to get Dolby Digital Surround Sound with the same Netflix video. I am also able to see Dolby Digital within the audio settings on Netflix when streaming on the PC (not through chromecast) using the windows 10 app. 

I have a approx 117Mbps down cable connection. Netflix account is set to stream in high quality. 

So in summary, my setup and Chromecast is working with Dolby Digital Surround in Google Play Movies, but does not allow anything but Stereo when streaming from Netflix. It's not a hardware or connection issue, It's not a specific account, specific app, just Netflix -> chromecast has no ability for surround sound, just stereo audio.
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Please contact Netflix support about using their app to cast to your Chromecast
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The only constant in my scenario is chromecast. Netflix app on the smart TV was able to stream with Dolby digital and the windows 10 app was able to stream with Dolby digital. I doubt the problem is a Netflix app on my phone, my friend's phone, the Netflix web app on pc through Chrome, testing with two different accounts. No, the only constant that's not working is Netflix over chromecast. Not a single app.
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It's most likely because the TV can't passthrough Dolby Digital +, a staple of Netflix. The CC refuses to send a Dolby Digital signal instead and defaults to stereo. This issue caused me to return the CC Ultra I had bought, and until Google takes the time to UNDERSTAND what people are telling them about this, nothing will get done. All they need to do is get the CC to downmix properly to the lower DD signal instead of the DD+.
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Same issue here. Apple tv and x-box play Netflix in surround sound on my system. Chromecast doesn't. Chromecast plays Google movies in surround no problem.
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Same problem for me

I have make test with Google film and Dolby digital plus working. 

On Netflix I don t have option for put 5.1 sound with android. 

I send the problem at Netflix technician and he say me my smartphone don't have Dolby decoder... Lol
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Why can´t Google add audio settings where we can set the passthrough manualy and to what audio format the CC shall downmix to?
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Same here. Hope ChromeCast can have firmware update to fix this problem.
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Same problem
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I have the solution for me

I must connect the chromecast on the input hdmi on my ampli 

Because the dd+ is only decoding in this input for bd/dvd
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I have the same issue. I use my Samsung TV with ARC back to my amp. Chromecast with Plex works fine with DD, so we know CC can handle it, but Netflix gives no surround. We can blame Google/CC for this, but the question is, why does Netflix use DD+? I hope there will be a fix from Netflix or Google.
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I have the same problem. X-BOX and BlueRay are ok, send sourround but Chromecast not. They are directly connected to TV through HDMI and TV pasa audio signal to Dolby Amplifier, but Chromecast not work, only stereo.
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I  just got a Chromecast 3. Its connected to my 5 years old Samsung Smart TV. My TV is conected through SDPIF to my receiver. I'm not getting Dolby Digital neither from NETFLIX or PLEX.
But when I use these apps from my TV, I got DD (been using this for years). Google, what it's going on?
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I think the problem lies with Netflix who build the app for Android. 
Seems to be they are not interested in customers wanting to have that extra experience in the sense of viewing a good movie in Dolby 5.1 from Chromecast.
Dear Netflix this is 2019 not 1999 :-(
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Same here. Netflix or plex with no Dolby Digital. What a piece of trash. gonna get a fire or roku
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Same here. Netflix works great with old LG TV. Chrome cast ultra only outputs stereo. How can you promote HD if it doesn’t work properly with the most popular streaming app? Waiting for firmware upgrade. By the way, my CC is connected directly to the amp....
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I do have chromecast 3 directly connected to my av receiver. (Via hdmi same way as all my other devices). No multi channel sound, only stereo. Pls help how to fix this. The receiver is perfect, i tested all the inputs and multi channel audio is working fine except with the chromecast 3.
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Same problem with my CC2. Used to send dolby, now doesn't either via my TV and optical cable or directly into my Sony 5800es.  Very frustrating considering the stream just has to be sent out of the device for processing.
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Just spent an hour chatting with Netflix since I had the same issue (picture with no sound on 5.1 from netflix but picture and sound on stereo. Plugging in the CC into my Marantz receiver and the receiver to the TV).
Also getting no sound with HBO GO on surround sound. 
They couldnt fix it. Had no idea and had me try everything. FML
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Can we get googles feedback on this PLEASE?
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Same issue for me. Google you need to let us force stereo. Can't use Netflix or HBO.
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Hi guys! I just found that you can switch into Stereo sound under the subtitle menu inside the Netflix app. That solves the problem so you at least get any sound
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I have the exact same issue even when plugged directly into the home theatre HDMI (which is the recommendation), I can cast from the computer to CC in 5.1, and from my android phones PLEX to CC and they both work perfectly in 5.1 which shows its nothing to do with the hardware. It's completely the Netflix app. I called Netflix support and they told me they dropped 5.1 surround years ago, which is completely false. The support line are just clueless and tell you whatever just to get you off the phone so they don't have to deal with you. Unfortunately the problem lies with Netflix, but they're not interested in fixing it.
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Exact same issue here...
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Mine is working fine. Not all Netflix titles are surround. Try Daredevil. This was the one i had sucessfully tested. I just can't get surround @ youtube. Even on PC.
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I get DD on Google play movies, 5.1, but Netflix not working :(
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You typically need eARC to pass DD+ or higher to your audio output device, older TVs (pre c. 2017) only do DD via ARC. Even so, DD should be doing 5.1 surround. Check that the casting device is showing 5.1 audio in the app. I get DD+ on most Netflix content and Dolby Vision on supported titles. Unfortunately Netflix doesn't offer Dolby Atmos via Chromecast and I can only get HDR10 through my HTPC stream. Is the lack of Chromecast Atmos support the fault of Netflix or Google? I know the Chromecast can playback both Dolby Vision and Dolby Atmos, but Netflix is my only source of content with these features.
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Same issue here. I have an audio extractor and Sonos beam+2 Sonos One. 
Works like charm with Sony PS4 as input and I have 5.1 Dolby from Netflix and games. 
But Chromecas Ultra can't give me 5.1 in any application.
 No option appears on the iPhone Netflix app to  switch to an audio track on  with 5.1 Dolby on all titles which do have it on PS4

So why would you call this thing Ultra??

Update: 
I discovered that Sonos Beam cat understands DD+ only older Dolby. Got from Sonos:

“ Set the audio output to Dolby, Dolby Digital, Stereo, PCM, or Auto. These are the audio formats that Sonos supports.

Please note that Dolby Digital Plus, Dolby Atmos, and DTS audio signals are not supported. If you're still getting unsupported format, try setting your TV audio output to Stereo or PCM.”

Then why Chromecast can’t provide older formats?
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This has been an ongoing issue for me since winter. Worked with Google on the phone to troubleshoot until they realize they couldnt fix it and it's a Chromecast issue. 

I cannot get 5.1 from Netflix,  Hulu, HBO or Sling where applicable.
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I have the same issue, YouTube, BBC iPlayer 4od etc works but netflix had no sound on dolby, hence I have to select stereo every time.  Amazon prime videos  have the same issue (perhaps they are trying to sell firesticks) .  Having researched the issue google cc blame others, it's a real shame they cannot build in the sound downgrade setting as default in the cc options.  It demonstrates the Google team not listening to customers, last time I buy google hardware, stick to Samsung
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Same problema with CC not being a le to downmix DD+ to DD
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Same issue.  I cannot play any videos through CC in dolby through Netflix or Amazon video.  Manual switch to non dolby sound is the only fix.  Saying that Amazon does not support this option.  CC should prove a solution, but it's being ignored by Google.
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Same story. I do not have the option for Dolby Digital. My CC is connected to an audio extractor, which can run 4K videos, DD+ and DTS Master Audio. However for the CC the connection is SPDIF, so the limit would be DD. Howeer the only audio option in Netflix using IOS is stereo.
This is simply not good enough in 2019.
My next switch would be for an Apple TV to get this resolved in my Home Cinema
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Hi! Got a Denon AVR-X1400H with CC plugged into it and I do get DD+ with Netflix all right. Only annoyance : the vocal volume command on my Google Home Mini does not work while on DD+, so I have to rely on that good ol' remote...
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Craig, I dont want to speak for everyone here but I have done this and I'm sure most people have. When I submitted feedback, I went through a whole troubleshooting process because naturally we need to blame the TV or the sound system. I can assure you, for me, that is not the case which means there is something wrong with the code in the Chromecast Device. Please take it the wrong way but I'm tired of going in circles with support on this. i.e. feedback to community  back to feedback
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Tested Chromecast Ultra with Netflix and Viaplay. Both deliver only stereo sound via Chromecast but same movies with TV's own apps produce Dolby digital sound. So please prepare a fix to your failed Chromecast operating system asap.
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Same issue here, With Plex and an old movie hardcoded on Dolby 5.1 I have dolby 5.1 on my sound system,
Using netflix I only get Stereo

Time to foresee some software updates !
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This is not just a Netflix issue it's a problem casting from most apps but google. Most people and devices still use Dolby Digital not Plus', It's an easy fix but they are simply not interested to care about customers, until fixed Chromecast is unusable.
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Same story for couple of years of trying to make google understand they should be able to downmix to Dolby Digital when Dolby Digital Plus is not available. 

Chromecast seems to handle 5.1 when content is DD (and not DD+), as plex with chromecast (and same Marantz AV with no DD+) gives surround sound, but most likely because the content is in DD

Maybe other option is that Netflix could provide the downmix to DD of their content when DD+ is not supported, but not sure if they can...
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Hello.
It appeares that I was too hasty in my problem analyse, when I claimed that Chromecast fails in delivering Dolby Digital sound. In later experiments with Dolby capable receiver, Dolby Digital sound worked perfectly from Netflix applicaiton on Android phone.
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So finally after years I pull the plug and buy 2 CC, one ultra, to use primarily for Netflix and YouTube. The first thing I discover is that there is no 5.1 audio in Netflix through Android app. Jeez.. what have CC developers been doing last years? This post was started 1 year ago!! Scratching their a....es? I don't care who's responsible, the point is it does not work. Sending the CCs back and buying Apple TVs instead.
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I still have the same issue as well. 
My Chromecast Ultra is plugged into my receiver which supports DD+. But I get no surround sound option in Netflix, only Stereo.
The old FireTV stick is plugged in the HDMI slot right next to it and has no problem streaming 5.1. It's ridiculous that I have to switch back to Amazon's alternative every time I want to watch something with good sound quality.
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I got a Chromecast Ultra for christmas, and now I want to return it. Not very "ultra" if it can't do a simple downmix. Sort it out google!
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Hello,
 thanks, unfortunately my problem is still not resolved.
 No multichannel audio thru VLC either (on other devices it is streaming well).

so from my point of view this is still a chromecast issue.

Peter
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