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12/23/18
Chromecast streaming Netflix - No surround sound option 1 Recommended Answer 35 Replies 159 Upvotes
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With my current setup, I am successfully able to stream Dolby Digital through Chromecast using Google Play Movies. This proves that the hardware and connected configuration works with Dolby Digital surround.

With all that same setup, I am unable to stream Netflix in anything but stereo.
I have two separate Chromecasts (one is a v2 and one is a v3) and both have the same issue. 

  • I have tried resetting chromecasts to factory defaults and setting them back up again.
  • I have tried streaming Netflix from two separate phones.
  • I even have tried two separate Netflix accounts.
  • I have tried uninstalling and reinstalling the Netflix android app.
  • I have tried streaming Netflix from PC.

There is never an option for anything but stereo audio from Netflix through Chromecast. I even have a SmartTV with Netflix, and when I stream Netflix on it instead of the Chromecast, I am able to get Dolby Digital Surround Sound with the same Netflix video. I am also able to see Dolby Digital within the audio settings on Netflix when streaming on the PC (not through chromecast) using the windows 10 app. 

I have a approx 117Mbps down cable connection. Netflix account is set to stream in high quality. 

So in summary, my setup and Chromecast is working with Dolby Digital Surround in Google Play Movies, but does not allow anything but Stereo when streaming from Netflix. It's not a hardware or connection issue, It's not a specific account, specific app, just Netflix -> chromecast has no ability for surround sound, just stereo audio.
All Replies (35)
12/23/18
Please contact Netflix support about using their app to cast to your Chromecast
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12/23/18
The only constant in my scenario is chromecast. Netflix app on the smart TV was able to stream with Dolby digital and the windows 10 app was able to stream with Dolby digital. I doubt the problem is a Netflix app on my phone, my friend's phone, the Netflix web app on pc through Chrome, testing with two different accounts. No, the only constant that's not working is Netflix over chromecast. Not a single app.
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3/1/19
It's most likely because the TV can't passthrough Dolby Digital +, a staple of Netflix. The CC refuses to send a Dolby Digital signal instead and defaults to stereo. This issue caused me to return the CC Ultra I had bought, and until Google takes the time to UNDERSTAND what people are telling them about this, nothing will get done. All they need to do is get the CC to downmix properly to the lower DD signal instead of the DD+.
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4/16/19
Same issue here. Apple tv and x-box play Netflix in surround sound on my system. Chromecast doesn't. Chromecast plays Google movies in surround no problem.
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11/24/19
Craig, I dont want to speak for everyone here but I have done this and I'm sure most people have. When I submitted feedback, I went through a whole troubleshooting process because naturally we need to blame the TV or the sound system. I can assure you, for me, that is not the case which means there is something wrong with the code in the Chromecast Device. Please take it the wrong way but I'm tired of going in circles with support on this. i.e. feedback to community  back to feedback
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