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Some Netflix shows locked on new Google tv 0 Recommended Answers 8 Replies 10 Upvotes
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Does anyone know why, when browsing TV shows on the new Chromecast with Google tv, some shows are locked and have a padlock on the top right of the episode? I've linked my Netflix account and can play some directly from Google UI.
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Euan, I saw that for the first time in a bunch of recommendations that I had the other day. I clicked on one of the shows and it opened to the info screen and it was from the Acorn Network, I don't subscribe to the network. So that's one instance...I have Netflix and haven't seen that. Have you clicked the program to see what reason is given for the program being locked?
 
Is it possible you're trying to access content from a different region; not all content is licensed for all regions? VPN? Could it be a program that's embargoed until a later date? Could parental controls be set for your content? If you're using the same gmail account that's linked to Netflix and none of the above conditions apply there should be no problem.
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Hi GothamNY, thanks for your reply!

I am not using a VPN, and have linked Google TV to my Netflix UK account. It's locked for some shows that I have already watched via the netflix app however it lets me in on other shows. It's also locked for some BBC shows I have also watched, I cannot figure it out. I don't have parental controls on either BBC or Netflix, so it can't be that.
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I am having this issue as well. Example is the show Yellowstone. It is available season 3 on YouTube TV, which I have, but shows locked and offers only to buy through play store.

Season 1-2 are available on peacock, which I have, and it doesn't even offer that as an example.
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Well now that everyone has mentioned a very key detail, like region, I'm at a loss and I can stop hunting for a needle in a haystack, lol. Sadly, I don't have an answer for how or why Netflix works the way it does in the UK on the CCwGTV and I can't replicate what you're seeing because I'm in the US. 

Have you checked the Netflix website for support in the UK? CCwGTV isn't putting the lock on the program, well it is, visibly I suspect, but it's probably not denying access. I would imagine the ultimate lock of content comes from the streaming service that CCwGTV is pulling info from. GoogleTV is basically an aggregator or the front-end for content. Might there be a problem with your credentials at Netflix or how Netflix communicates with CCwGTV? I seriously don't believe this is a problem with the device, it sounds more like a problem with the content streaming service.

As for Yellowstone, I have YTTV too, and through the magic of search, it lists it as being VOD with only season 3 available -- the episodes in that season expire in November of this year. It also shows that it's broadcast on Paramount network. I'd try adding the 3rd season to your library. Season 1 and 2 aren't available hence the reason for the lock? They might be there, but Paramount won't give them to you; I don't think this one is a CCwGTV issue either.

Hope this helps explain some of it.
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Thanks, hopefully it's initial snagging issues with the UIs interacting and will be resolved soon thanks
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I think you're right -- I'd bet there are a million moving parts to this and some of these hiccups will be resolved and smoothed out. As with most technology, it's an iterative process. :)
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Indeed, I just need NOW TV and All4 UK apps available on CCwGTV all interacting and I'll be very happy.

Thanks for your help
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Same issue for me. BBC, Amazon. Netflix is fine. 

Agree nowtv and all4 a big miss. 

It's ok saying it will be smoothed out but we have paid for it, it doesn't say on box comes with issues.
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