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10/24/18
When will ambient mode and Google Photos be fixed? They currently show non-album pictures. 3 Recommended Answers 32 Replies 131 Upvotes
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I have installed chrome casts at clients’ offices, to be used in ambient mode 24/7.  I use a shared google account to set up albums of two identical images (since a folder with a single image will make the chromecast stop using the Google photos folder and default to one of the other picture sources) and select the album under Google Photos in ambient mode.  I turn off all time, weather, photo names, etc.  

Then, the Google Photos album comes onscreen for one short rotation and then bumps back over to gallery mode.  This was working until some point in the past two weeks.  I have clients becoming exasperated with this and I don’t have a solution.  Please do not refer me to this other thread with the “you’re using android tv sorry that’s the problem” resolution: https://support.google.com/chromecast/forum/AAAAt7PFQG4QxFFb3eCIrA/?hl=en

I am using a Chromecast (gen 3) I bought off the shelf of a Best Buy this morning, still not working.
All Replies (32)
10/25/18
Here is a different thread with response by a Google emmployee
Everyone, please visit 
https://productforums.google.com/d/msg/chromecast/QxFFb3eCIrA/ubw7GuUpDQAJ
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11/2/18
I don't understand Google's attitude on this one.  People on metered internet have to find some way of turning off the backdrop downloads - otherwise anything up to 10GB to 15GB of data is wasted every month on photos we don't want.  Google Home app doesn't allow the backdrops to be turned off.  The only way to avoid the data usage was to power down the chromecast -something my family always forget to do. The accepted way around this was to have 2 one-pixel jpg's in an album on google photos, and set that album for the backdrop source.
Now google have effectively sabotaged that method of reducing the unnecessary backdrop downloads.
What exactly are Google up to with this one ?  I don't understand why they are doing this.
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5/31/19
Hi again. Well, it must have been the first reason. I was able to add my own account to the device that was set up with the shared account without any issues with the Ambient display.

But when I added one of my kids accounts, then it broke again and was no longer showing any of my photos.

So it must have something to do with enabling voice match for other accounts. But maybe it has something to do with the way an account is set up.

My kids phones are on Android 7 and they did have Google Assistant working as well as the Google Home app.  But now I am unable to turn voice match on for their phones.  It still seems to be matched to the smart home devices and works in the Google Home app. But whenever I try to turn it on for their phones, it says there is already a voice model but then the access with voice match will not stay enabled.  Even after I have deleted their voice model and made a new one, it still won't stick. I've also cleared all of the data for the Google app and uninstalled updates and disabled it and then reset it all back up, but it still does not work.  do you think that it is because the voice match is still set up within the Google home app? In other words, do you think I need to delete the Google home app before I'm able to set up voice match on their phones?  Or unlink their voice match from all the smart home devices first?  Then set up the assistant on the phone first, and then re-enable voice match for all the smart home devices?

Any help or ideas would be great. Thanks!
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