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9/3/19
No sound when casting Google photos to tv. All other apps like Spotify and youtube works fine . 1 Recommended Answer 9 Replies 10 Upvotes
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I have tried various recommendations - reboot router, unintall/reinstall Google Home etc.. No help after these steps. All my other Chromecast related apps like Youtube abd Spotify works just fine. Even with Google photos I can cast photos and videos BUT it has no sound coming out from the tv speakers, only from my devices - iphone or ipad.....sad....please assist...tq.
All Replies (9)
9/4/19
Hello, Welcome to the Chromecast Help Community
 
Try each of the following before moving on to the next:
  • Turn your iOS device OFF and back ON
  • Check your tv user manual for troubleshooting S/PDIF settings.
  • Are you using the Google Home app  that replaced the Chromecast app?
  • Are your Apple devices on current Minimum system requirement?
  • Turn on Bluetooth:
    1. On the home screen, tap Settings > Bluetooth.
    2. Make sure the slider is On (toggled to the right and green).
    3. Close out of Settings and return to the Google Home app .
  • Reboot your router
  • Make sure you power the Chromecast device with the provided power supply into an open electrical outlet, not using a USB input on your TV or other device.
  • Check your Apple Wifi settings
  • Your Apple device, Chromecast device and Wi-Fi Router should be within ~15 feet (4 meters) of each other. 
  • Reboot Google Home app on your Apple device > tap on Devices  > tap the Cog Wheel > tap on the three stacked dots in the top right corner > tap Reboot
  • Conduct a factory data reset on your Chromecast device.
  • Try Chromecast on the SAME 2.4  Ghz frequency wifi router band as your iOS devices
  • See original post by Google employee about other settings.
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9/4/19
Thank you for listing ALL the possible steps to troubleshoot. However, I am of the opinion that I don't need to go through such detail steps. I did went through some steps..except the last one about running on 2.4ghz on my wifi router. I can see only my 5ghz wifi router.

Suffice to say, the problem is that I am not able to listen to my home-made videos on Google photos after casting to my TV. I am able to view the visuals in the videos...just not able to hear music nor speech in them. Videos I record with my iphone, I can hear the sounds....real funny. Youtube and Spotify works fine. My android phone was able to cast and play the homemade-videos with no issues...go figure!

If it is any help....the no sound/got visual problem occurs after I joined the iPadOS 13 beta program. Consequently the sound was rectified with a beta update....I don't know which version, sorry. Now after another beta update, the sound is gone again. My guess was it occurs around mid July to early August 2019. Then there was an update to iOS 12.4.1 recently on my iphone. Before the update, I was able to see and hear videos over the TV. Now there is no sound when cast through my iphone which is on iOS 12.4.1..

So I think it has something to do with Google photos app and iOS 12 and 13 interactions...

Hope these details would assist you further in your troubleshooting....good luck!

Rgds,
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9/6/19
I would like to share my experiences on my problem so far...

1. I am able to chromecast my videos/photos in my GP account to my TV from my Android phone with no issues - it got sounds and visuals coming from the TV's speakers.

2. I am able to chromecast to my TV from my Windows desktop using Chrome desktop app. No issues..the sounds are coming from the TV speakers.

3. I am able to chromecast to my TV from my iphone/ipad via the GP app. BUT I am not able to hear the sounds...only visuals. The sounds and visuals are coming out of my iphone/ipad.

So I think the problem lies in the Google Photos app communicating with Apple's iOS system.

I hope Google's engineers would take a relook of this issue...

TQ.
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9/28/19
I’ve noticed that in a shared google photos album the video that I’ve recorded on my iPhone casts with both video and sound. If it’s a video that someone else has recorded it only plays the video without sound.
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2/12/20
Same issue here. No Apple products involved, Android only, Google phone. Videos shot on phone will play using Photos and Chromecast but will not cast with sound. When casting, sound is turned off on my phone and the casting logo up top turns blue(!) Google Home updated, running latest version of Chrome. Help please! YouTubeTV etc cast fine with sound but no video from within Photos will. Thanks for any insight.
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