We've moved! Check out our community and ask a question at googlenestcommunity.com

/chromecast/community?hl=en
This content is likely not relevant anymore. Try searching or browse recent questions.
Apple TV plus crashing while watching Dolby vision content
2
Apple TV plus freezing and then the Google tv OS crashes while watching Dolby vision content after April update. LG CX, WebOS Apple TV app no issues with Dolby vision. Disney Plus no Dolby vision on Google TV. Again LG CX WebOS, Disney plus Dolby Vision content works perfectly fine. iTV app, screen goes black when there are ads.
Latest Update Latest Updates (0)
Relevant Answer Relevant Answers (0)
All Replies (34)
Relevant Answer
Yes, I have been having this issue for a few weeks when watching Apple TV+ content on the CCwGTV device. Other apps are fine. Video freezes, audio stutters, no way to get out until CC reboots. I have uninstalled the app and reinstalled and it still happens at least once every time I watch.  Coincidentally, also watching on an LG CX, but I'm pretty sure that should have nothing to do with it.
marked this as an answer
Relevant Answer
Same issue here, happening on a TCL Series 6 TV.
marked this as an answer
Relevant Answer
@User 9810829680660067398
 
 
Is HDR turned ON in your TV Picture Mode settings per tv user manual? Dolby Vision® is a HDR format.
 
Does your TV support HDCP?
 
marked this as an answer
Relevant Answer
Yes and the TV reports Dolby Vision is output from the chromecas. Should also mention I have a vizio TV
marked this as an answer
Relevant Answer
I can confirm that Dolby Vision is now working on Disney Plus, however Apple TV plus is still crashing, with audio and picture freezing and the system rebooting on its own.
marked this as an answer
Relevant Answer
same problem with apple tv + on my google tv w/ cc
it's back to my roku for apple tv
so annoying
marked this as an answer
Relevant Answer
Got an update yesterday for Apple TV+, and was hoping it might fix the issue.  But watched a 30 minute show and it froze TWICE during that time.
marked this as an answer
Relevant Answer
Switching to SD is not a good solution but compromising the picture quality. 

My Sony Android TV’s native Apple TV app works perfectly fine with Dolby vision content. 

However, the Google TV chromecast dongle keeps freezing on Dolby vision content from Apple TV.
marked this as an answer
This question is locked and replying has been disabled.
Discard post? You will lose what you have written so far.
Write a reply
10 characters required
Failed to attach file, click here to try again.
Discard post?
You will lose what you have written so far.
Personal information found

We found the following personal information in your message:

This information will be visible to anyone who visits or subscribes to notifications for this post. Are you sure you want to continue?

A problem occurred. Please try again.
Create Reply
Edit Reply
This will remove the reply from the Answers section.
Notifications are off
Your notifications are currently off and you won't receive subscription updates. To turn them on, go to Notifications preferences on your Profile page.
Report abuse
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
Report post
What type of post are you reporting?
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
This reply is no longer available.
/chromecast/threads
//accounts.google.com/ServiceLogin
You'll receive email notifications for new posts at
Unable to delete question.
Unable to update vote.
Unable to update subscription.
You have been unsubscribed
Deleted
Unable to delete reply.
Removed from Answers
Removed from Updates
Marked as Recommended Answer
Marked as Update
Removed recommendation
Undo
Unable to update reply.
Unable to update vote.
Thank you. Your response was recorded.
Unable to undo vote.
Thank you. This reply will now display in the answers section.
Link copied
Locked
Unlocked
Unable to lock
Unable to unlock
Pinned
Unpinned
Unable to pin
Unable to unpin
Marked
Unmarked
Unable to mark
Reported as off topic
Known Issue
Fixed
Marked Fixed
Unmarked Fixed
Unable to mark fixed
Unable to unmark fixed
/profile/0
false
Search
Clear search
Close search
Google apps
Main menu
Search Help Center
true
85561
false