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Need help? Contact the Chromecast Support Team for assistance.

Cast router compatibility

If you're having an issue with your router, look for your router's make and model on the list below. The recommended workaround steps may resolve the issue for certain routers.

Routers not listed below may still be compatible with your Chromecast (1st gen), Chromecast, Chromecast Audio, and Google Cast devices without any modifications to your settings.

Please note: In order to set up your Chromecast, make sure have access to a 2.4 GHz (for Chromecast (1st gen) devices) or 5 GHz network (for Chromecast and Chromecast Audio). 


Please keep in mind that resetting or making changes to your router settings may have unintended consequences. If you have questions or concerns, please consult your router manufacturer or Internet Service Provider (ISP) before making any changes.


Still having trouble? Try our Chromecast troubleshooting steps.

Router Make & ModelFirmware VersionRouter is verified to work with Chromecast when on default settingsWorkaround (if applicable)Contact Information
2 Wire Router - Model varies Varies No More information here Contact 2 Wire for assistance
ActionTec (Qwest) M1000, PK5000, GT724WG, GT701WG ADSL, or MI424WR Varies No More information here 888-436-0657
Apple Airport Express 802.11n (1st Generation) N/A No Use Airport utility to downgrade to firmware version 7.6.1. The root cause for this issue is still being investigated. When used as an extender, Airport Express only operates in a 5GHz band. Contact Apple for assistance
Cisco 1142N N/A No Multicast is disabled on this AP, from the router settings > Enable 'No IP IGMP snooping' Contact Cisco for assistance
Comcast SMCD3GNV N/A No UPnP multicast packets are blocked. Disable 'Parental Control' Contact Comcast for assistance
Linksys E4200 No Ensure your Chromecast and mobile device/computer are connected to the 2.4 Ghz band Contact Linksys for assistance
Netgear R6300 N/A No Enable ipv6 by navigating to Router Settings > Enable ipv6 Contact Netgear for assistance
Netgear WGT624v3 N/A No Multicast packets on wireless interface get corrupted when UPnP is enabled on this router. Navigate to Router settings > Disable UPnP Contact Netgear for assistance
Verizon FiOS mi424-wr rev e, MI424WR-GEN2 N/A No Interferes with UDP messages being broadcast and received. To troubleshoot, navigate to Router Settings > Advanced > (click continue) > Disable IGMP proxy Contact Verizon for assistance
Apple Airport Extreme Base Station A1408 7.6.4 No Use Airport Utility to set 'Router Mode' to 'Using DHCP and NAT' and turn 'Connection Sharing' to 'Off (Bridge Mode)' Contact Apple for assistance
Arris TG862G/CT N/A No Chromecast must be within 15 feet of the router for optimal performance. Disable 'Parental Control' Contact Arris for assistance
Netgear Nighthawk N7000 N/A No Disable 5Ghz band, then try setup. You can reenable the 5Ghz band after Chromecast is connected to the 2.4 Ghz band Contact Netgear for assistance
TP-Link Archer C7 C7_V2_150427 Yes Stock router firmware may have issues. Upgrade to version C7_V2_150427 Contact TP-Link for assistance