/chromecast/community?hl=en
/chromecast/community?hl=en
11/29/14
Original Poster
Mark Pardoe
Error Code 94
 
Have recently installed Chromecast. All fine on my TV but will not play Netflix or iPlayer. These are the only two Inhave tried. Netflix does not register at all, streaming through iPlayer only buffers, and playing downloaded programs from iPlayer gives error messag Code 94.
 
My router is BT Infinity
 
Previous reply to another post says BBC iPlayer is not a supported App, but it is: check out the Chromecast home page !
 
Thanks
 
Mark
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All Replies (10)
Kisha L
11/30/14
Kisha L
Hi Mark,

Correct, BBC iPlayer is not a Chromecast supported app—so we can't help you troubleshoot any issues with that app if you're running into trouble.
However, if you run into any issues with a Chromecast supported app let me know and I can look in it for you.

One more thing, have you seen Chromecast 101 yet? 

Hope this helps!

Cheers,
Kisha
11/30/14
Original Poster
Mark Pardoe
Hi Kisha,
 
Thanks for answering so quickly but you haven't answered my questions. In fact you misunderstood them so badly that I wonder whether you are just an automatically generated reply. If you reply to this, perhaps you could tell me whether you are a real person or not ?
 
Can we try again ?
 
1. My Netflix App doesn't cast. Just says the programme can't be played. Netflix IS a supported App.
 
2. BBC iPlayer IS supported by Chromecast. See here :
 
https://www.google.co.uk/chrome/devices/chromecast/apps.html
 
It even features iPlayer.
 
I think Error 94 might be because I was trying to play a BBC programme that I have downloaded but is no longer available to stream. Am I able to cast downloaded programme ? However, streaming programmes that are still available doesn't work either, just buffers on the iPad.
 
And yes, I have seen Chromecast 101. I followed the instructions to test with YouTube and that doesn't work either. Same problem as Netflix.
 
Hoping for a bit more luck this time.
 
Mark
Kisha L
12/1/14
Kisha L
Hi Mark,

Whoops—that was my bad, sorry for the confusion—I thought you were in the US, sorry. And yup, I'm a real person.

Yes, we've seen reports of some users having issues with Netflix and BBC iPlayer. I have a workaround that's worked for some users. Are you using a BT Hub? If you’re using a BT Hub, turn off the Smart Setup feature in the router settings and reset the Chromecast. Check out Switching Smart Setup on and off on the BT Home Hub 4 or Hub 5 for more details.

Keep me posted.

Cheers,
Kisha



James-M
12/1/14
James-M
Mark,

What happens if you turn Switching Smart Setup on OR off on the BT Home Hub 4 or Hub 5?

If no resolve, what happens if you turn UPnP (OFF) on your Hub router?

The BT help forum offers information on how to change Smart Wireless settings on a Home Hub 3, 4 and 5. Chromecast does not use the 5Ghz band.

See post by Google employee Jacky H about BT parental control.
12/1/14
Original Poster
Mark Pardoe
Hi Kisha,
 
Thanks for that. All good now, working (nearly) fine.
 
Two last questions. Subtitles on iPlayer do not appear when casting, although they appear on the iPad when not casting.
 
Can I reset to "ON" the Smart Setup on the BT hub, now that Chromecast is working ?
 
Mark
4 MORE
Eion Harvey
3/14/15
Eion Harvey
I am having no luck with overcoming this error, I have attempted this using both an iPhone and IPad... YouTube works great, however the BBC I player does not and consistently getting error message from both the player app and through the chrome cast app
 
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