/chromecast/community?hl=en
/chromecast/community?hl=en
8/26/18
Original Poster
ammmm

Samsung Smart TV won't recognize Chromecast

Asked about this on the Samsung forums but no answer.

Bought a used Samsung Smart TV (Series 5S, UN40EH5300) and the seller threw in their Chromecast device for cheap.  Brought the setup home and now no matter which HDMI port I plug the Chromecast into, the TV keeps telling me there's "no cable connected" despite the seller having literally been showing me how the Chromecast worked when I showed up to get the TV.  The source menu lists the Chromecast under HDMI-CEC, but despite refreshing the source menu, switching ports, turning the TV on/off, and toggling through every one of the TV's menus it won't connect to the Chromecast.  I know for a fact that the Chromecast is working, as the Google Home app recognizes the device as "[seller]'s Chromecast," but the TV isn't showing me the code.
Community content may not be verified or up-to-date. Learn more.
All Replies (1)
James-M
9/1/18
James-M
Hello, Welcome to the Chromecast Help Forum

Try each of the following before moving on to the next:
  • Are you using the Google Home app  that replaced the Chromecast app?
  • Are your Apple devices on current Minimum system requirement?
  • Turn on Bluetooth:

    1. On the home screen, tap Settings > Bluetooth.
    2. Make sure the slider is On (toggled to the right and green).
    3. Close out of Settings and return to the Google Home app .
  • Reboot your router
  • Make sure you power the Chromecast device with the provided power supply into an open electrical outlet, not using a USB input on your TV or other device.
  • Check your Apple Wifi settings
  • Your Apple device, Chromecast device and Wi-Fi Router should be within ~15 feet (4 meters) of each other. 
  • Reboot Google Home app on your Apple device > tap on Devices  > tap the Cog Wheel > tap on the three stacked dots in the top right corner > tap Reboot
  • See original post by Google employee about other settings.
  • Make sure your wifi router, iOS device and Chromecast are on the SAME 2.4 Ghz network. Not 5 GHz or Auto setting required for Chromecast (1st Gen).
  • If no resolve, contact Google support

Was this reply helpful?
How can we improve it?
 
This question is locked and replying has been disabled. Still have questions? Ask the Help Community.

Badges

Some community members might have badges that indicate their identity or level of participation in a community.

 
Expert - Google Employee — Googler guides and community managers
 
Expert - Community Specialist — Google partners who share their expertise
 
Expert - Gold — Trusted members who are knowledgeable and active contributors
 
Expert - Platinum — Seasoned members who contribute beyond providing help through mentoring, creating content, and more
 
Expert - Alumni — Past members who are no longer active, but were previously recognized for their helpfulness
 
Expert - Silver — New members who are developing their product knowledge
Community content may not be verified or up-to-date. Learn more.

Levels

Member levels indicate a user's level of participation in a forum. The greater the participation, the higher the level. Everyone starts at level 1 and can rise to level 10. These activities can increase your level in a forum:

  • Post an answer.
  • Having your answer selected as the best answer.
  • Having your post rated as helpful.
  • Vote up a post.
  • Correctly mark a topic or post as abuse.

Having a post marked and removed as abuse will slow a user's advance in levels.

View profile in forum?

To view this member's profile, you need to leave the current Help page.

Report abuse in forum?

This comment originated in the Google Product Forum. To report abuse, you need to leave the current Help page.

Reply in forum?

This comment originated in the Google Product Forum. To reply, you need to leave the current Help page.