Can't see a code during setup

If you don't see a code during setup, try these troubleshooting steps.

Before you start

  1. Make sure your mobile device is connected to the same network as your Chromecast device.
  2. Make sure your Chromecast is powered on. 
  3. You should have a strong Wi-Fi connection in the location you're trying to set up your smart display or Chromecast. If not, you may want to move the device to within 10-15 ft. of your Wi-Fi router.
  4. Make sure your Chromecast is listed in the Google Home app under "Devices".
  5. If you're attempting set up on a 5GHz WiFi connection, your mobile device must support 5GHz.
  6. Check if your Wi-Fi network is configured to be hidden or if your Wi-Fi network broadcasts its name (SSID) to be visible to everyone.
    Note: If it is broadcasting, it will be listed in your available networks on the device being used to complete setup. If it's not listed, move to the troubleshooting section below for hidden networks.

Troubleshooting

If you've checked off all of the things above and you still can't see the code, try one of the steps below and then check if the code appears. 

  1.  Turn on Location services.
    • On your Android device, tap Settings .
    • Tap Security & Location and then Location and then Use location and then return to Home screen.
    • Tap Settings and then Apps & notifications and thenGoogle Home app Google Home app and then Permissions.
    • Next to 'Location',  make sure the slider is On (toggled to the right and blue).
  2. Factory reset the Chromecast and try to set up again.

    You can perform a factory reset on your Chromecast using one of the 2 methods listed below.

    Important: This action clears your data and can't be undone.

     Chromecast with Google TV

    With the Chromecast Voice Remote

    1. In the upper right of your TV screen, select your profile and then Settings .
    2. Select System and then About and then Factory Reset.

    From the Chromecast device

    1. While the Chromecast is plugged into the TV and powered, press then hold the button on the back of the Chromecast. The LED should start to blink yellow. 
    2. When the LED light turns solid white, release the button, and the Chromecast should then reset.
     Chromecast (2nd gen), Chromecast (3rd gen), or Chromecast Ultra

    From the Google Home app

    Note: This option is only available if you still have access to the network your Chromecast was set up on.

    1. Open the Google Home app Google Home app.
    2. Touch and hold your device's tile.
    3. At the top right, tap Settings  and then More More menu and then Factory reset and then Factory reset.

    From the Chromecast device

    While the Chromecast is plugged into the TV, hold down the button on the side of the Chromecast. The LED should begin to blink orange. When the LED light turns white, release the button and the Chromecast should then restart.

    Chromecast (1st Gen) Chromecast (1st gen)

    From the Google Home app

    Note: This option is only available if you still have access to the network your Chromecast was set up on.

    1. Open the Google Home app Google Home app.
    2. Touch and hold your device's tile.
    3. At the top right, tap Settings  and then More More menu and then Factory reset and then Factory reset.

    From the Chromecast device

    1. While the Chromecast is plugged into the TV, hold down the button on the Chromecast device for at least 25 seconds or until the solid LED light flashes red.
    2. Once the LED light blinks white and the TV goes blank, release the button. The device should then restart.
 
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