If you tap Play test sound during setup but the test sound doesn’t play on the Google smart speaker or display, try these troubleshooting steps.
Initial checklist
To begin, verify that:
- Your speaker or display is powered on.
- Your speaker or display is plugged into a wall outlet.
- You're in the same room as your speaker or display.
- When you say “Hey Google,” does it provide any audio verbal response? Do the LED lights trigger when you say “Hey Google?”
General troubleshooting
If the device doesn't play the test sound after you check the steps above, try one of the steps below and then check for the sound. If there's still no test sound, move to the next step.
Step 1: On your device, turn the volume to halfway or higher
After adjusting the volume, tap Try again in the Google Home app to play the test sound again. Continue to adjust the volume if the device still doesn’t play the test sound.
Step 2: Reboot the device
- Disconnect the power cable from the power source.
- Reconnect the power cable back to the power source.
Step 3: Factory reset your speaker or display
A factory reset will reset your Google smart speaker or display to its default factory settings. Learn how to factory reset your Google smart speaker or display.
Step 4: Try to set up your Nest speaker or display again
After you factory reset your speaker or display, try to set it up again. Learn how to set up your speaker or display.