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Need help? Contact the Chromecast Support Team for assistance.

Stream 4K Ultra HD content with Chromecast Ultra

Stream 4K Ultra HD and 4K HDR content 

To watch movies and TV shows in 4K Ultra HD and 4K HDR content using Chromecast Ultra, you need the following:

  • A strong Wi-Fi or Ethernet connection
  • A 4K compatible HDTV (see sample models below)
  • An HDMI port that supports both HDCP 2.2 and 60 frames per second (60 FPS). See sample models below and check your TV manual for more information. 
    • If you're using an AVR or soundbar, those will also need to support HDCP 2.2.
  • A high-speed internet connection of at least 20 Mbps (recommended)
  • 4K programming from content providers (may require subscription, Ex. Netflix subscription plan)
  • A high speed HDMI cable. Recommended length: Less than 6 ft. (1.8m).
  • The power supply that was provided with Chromecast Ultra 

Note: Chromecast Ultra will work on a standard HDTV, but will only stream 4K content if the above requirements are met. 

What is 4K Ultra HD and 4K HDR?

4K Ultra HD

4K Ultra HD (also known as Ultra High Definition or UHD) offers enhanced picture resolution up to four times greater than HD and 1080p. When combined with a 4K TV and 4K content, Chromecast Ultra offers Ultra High Definition (4K Ultra HD) content with:

  • Higher pixel resolution
  • Smoother video
  • Greater color depth

4K HDR

4K HDR (also known as Ultra High Definition premium or 4K HDR) is a new and exciting television technology that promises an even better quality picture when you're watching movies or TV shows. What you can expect from 4K HDR content is:

  • Greater color depth
  • Brighter highlights
  • Deeper blacks, whiter whites
  • Wide color gamut
What is HDCP 2.2?

HDCP is the copy protection technology that is required to stream 4K Ultra HD and 4K HDR content. You can only watch content in 4K Ultra HD and 4K HDR if your Chromecast Ultra is connected to an HDMI port that supports HDCP 2.2. AVRs and sounds bars also need to support HDCP 2.2 to stream 4K Ultra HD and 4K HDR content. 

Here are a couple ways to know whether a TV and its ports support HDCP 2.2:

Manual: Many brands will specify whether the TV supports HCDP 2.2 in their manual.
Ports: HDCP 2.2 may not be supported for all of the HDMI ports on a Ultra HD TV.  Look for ports labeled:

  • Mobile High-Definition Link (MHL),
  • HDCP 2.2
  • UHD, Ultra HD, 4K Ultra HD
  • 4K

If you're unable to identify whether your TV (or AVR or HDMI switch) and its ports support HDCP 2.2 using the manual, see below for a sample list of TV manufacturers and their commonly designated HDMI ports that support HDCP 2.2. 

Recommended internet speed to stream 4K Ultra HD content 
To stream in 4K Ultra HD, you need a high-speed internet connection of at least 20 Mbps. Some other video apps need even faster speeds to stream in 4K Ultra HD. 

Test your internet speed!
TV models that support 4K HDR content on Chromecast Ultra

First check your TV's (or AVR or HDMI switch's) manual to identify HDMI ports that support HDCP 2.2. 

Note: Some TVs require you to manually turn on HDR from within the TV settings menu. Check your manual for instructions. 

If you still need help, here's a sample list of TV manufacturers and their commonly designated HDMI ports that support HDCP 2.2. 

TV Manufacturer HDMI ports that support HDCP 2.2 Support website Support telephone number (US)
LG 1 http://www.lg.com/us/support 800 243-0000
Samsung All or MHL 3.0 port http://www.samsung.com/us/support/contact 800-726-7864
Sony 2016: All ports
2015: 1,2,3,4
2014: 1, 2
2013: 4 only
https://esupport.sony.com/US/p/support-contacts.pl 239-245-6354
Vizio 2016: All HDMI ports
2015 or older (1, 2, 5)
https://support.vizio.com/s/ 855-833-3221
Philips 1,2,3 TBD TBD
Panasonic 3,4 http://www.panasonic.com/in/support.html 800-103-1333
800-108-1333
Sharp 1 TBD TBD
Hisense 3, 4 https://www.hisense-usa.com/support/models 888-935-8880
TCL 2016: All HDMI ports http://www.tclusa.com/support/ 877-300-8837
Insignia 2016: All ports
2015: 2,4
https://www.insigniaproducts.com/support 877-467-4289
Toshiba 2016: all ports
2014: 2,3
http://support.toshiba.com/support/products?cat=Televisions 855-527-2411
JVC 2014: 1,2,3,4, and HDMI/MHL port http://support.jvc.com/consumer/support/index.jsp 800-252-5722
Sanyo All ports http://sanyo-av.com/support/index.php 800-877-5032
Magnavox All ports http://www.support.magnavox.com/html/index_us_en.html 866-341-3733
Westinghouse 1,2,3 http://westinghouseelectronics.com/support/ 866-442-7873

 

If you're still unsure whether a TV (or AVR or HDMI switch) supports HDCP 2.2 after checking the manual and the manufacturers support center, contact the device manufacturer to learn more.

Finding 4K content
Cast-enabled apps with 4K content include YouTube, Netflix, and Vudu.
Troubleshooting

If you're unable to stream 4K content,

  1. Make sure you have:
    1. A 4K compatible HDTV (see sample models above).
    2. An HDMI port that supports HDCP 2.2 (see sample models above).
      1. If you're using an AVR or soundbar, those will also need to support HDCP 2.2.
    3. A high-speed internet connection of at least 20 Mbps (recommended).
    4. 4K programming from content providers (may require subscription, Ex. Netflix subscription plan).
    5. A High speed HDMI cable. Recommended length: Less than 6 ft. (1.8m).
    6. The power supply that was provided with Chromecast Ultra.
  2. Try updating your TV’s firmware, if possible. 

Elise is a Chromecast expert and author of this help page. Leave her feedback below about the page.

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