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Need help? Contact the Chromecast Support Team for assistance.

Known Issue: Can't set up Chromecast and Chromecast Audio using Ethernet adapter

The Chromecast team is aware of an issue that prevents some users from setting up their new Chromecast or Chromecast Audio devices using the Ethernet adapter.

Who is affected: Some Chromecast and Chromecast Audio users who are setting up their new devices for the first time using Ethernet adapter.

Workaround: The team is currently working on a fix for the issue. In the meantime, you should be able to use the workaround below:

  • Set up your Chromecast or Chromecast Audio using a 2.4 gHZ or 5 gHZ Wi-Fi network connection.
  • Your Chromecast or Chromecast Audio will receive an update at the end of the setup process.
  • Connect the Ethernet adapter to your Chromecast or Chromecast Audio.

Elise is a Chromecast expert and author of this help page. Leave her feedback below about the page.

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