Notification

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices and are working on a fix. Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible. Thank you for your patience.

I have bad audio quality or am hearing distortions

To improve your audio quality, try these steps:

  1. Make sure your Chromecast Audio is plugged into the wall using the power supply included in your Chromecast Audio box.
  2. Make sure all connections are securely plugged in
    1. Unplug and replug the cords to verify a secure connection.
  3. Try enabling Full Dynamic Range
  4. Put some distance between your Chromecast Audio and your audio system.
    1. Move the Chromecast Audio device as far away from the audio system that the cord will stretch.
  5. Try a different cable. Here's an overview of compatible cables.
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