Learn More: Router Known Issues & Workarounds

Router Known Issues & Workarounds

Router Manufacturer, ISP or OS Router Model Root Cause Workaround Contact Information
2Wire Routers Varies Make sure the MAC address of your Chromecast is on the 'allowed' list. Settings > LAN > Wireless > Wireless MAC Filtering. pace.com/americas/support/
ActionTec (Qwest) M1000, PK5000, GT724WG, GT701WG ADSL, or MI424WR ActionTec Routers may not support the multicast protocol, which your network must have to detect your Chromecast Router Settings > Enable UPnP 888-436-0657
Apple Airport Express First Generation Does not support simultaneous dual band. When used as an extender, Airport Express only operates in a 5GHz band Do not use Airport Express as an extender getsupport.apple.com/Issues.action
Apple Airport Express & Airport Extreme First Generation Currently being investigated Use Airport utility to downgrade to firmware version 7.6.1 getsupport.apple.com/Issues.action
Buffalo WZR-HP-G300NH Currently being investigated Router Settings > Disable WPS 866-752-6210
Cisco 1142N Multicast is disabled on this AP Router settings > Enable 'No IP IGMP snooping' www.cisco.com/cisco/web/support
Comcast SMCD3GNV UPnP multicast packets are blocked None 800-934-6489
D-Link DIR-825 Currently being investigated Router Settings > Disable IPV4 multicast stream support.dlink.com
D-Link DIR-605L Currently being investigated Enable Multicast Streams and wireless enhance mode support.dlink.com
Linksys E3000 AP isolation is being enabled without any action from user. Router Settings > Disable AP isolation 800-326-7114
MediaLink MWN-WAPR150Nv2 Current Router Firmware does not support Chromecast set up Please contact MediaLink for assistance with a Firmware upgrade 856-216-8222
Netgear WGT624v3 Multicast packets on wireless interface get corrupted when UPnP is enabled on this router Router settings > Disable UPnP support.netgear.com/
Netgear R6300 Currently being investigated Router Settings > Enable ipv6 support.netgear.com/
Verizon FiOS mi424-wr rev e, MI424WR-GEN2 Interferes with UDP messages being broadcast and received Router Settings > Advanced > (click continue) > Disable IGMP proxy verizon.com/support/residential/contact-us
Windows 8 N/A Currently being investigated Ensure your TCP/IPv6 settings are enabled on Windows 8 support.microsoft.com/find-solutions/windows/windows-8/
The known issues and workarounds listed above are only intended to resolve Chromecast set up issues and may have unintended consequences. If you have questions or concerns, please consult with your router manufacturer or ISP before making these changes.