No audio/video when casting a tab

If you can cast a tab and the page shows on your TV but the video and/or audio isn't playing, this is typically caused by the use of native plug-ins, such as Silverlight or Quicktime, which are not supported.

If you're not using Silverlight or Quicktime, try the below troubleshooting steps to resolve this issue:

  1. Confirm Chromecast is powered on and TV is on the right input.
  2. Confirm that the device you're using with Chromecast is not muted (ie: TV, mobile device, etc).
  3. Are you using Chromecast with an HDMI adapter (to DVI or VGA)? If so, this setup is NOT officially supported and may be preventing audio from outputting correctly.
  4. Try a different HDMI input.
  5. Try a different HDMI device on the same HDMI input and see if audio outputs.

Need more help? Ask other Chromecast users and top contributors in the Google Chromecast help forum here.
Was this helpful?
How can we improve it?

Need more help?

Sign in for additional support options to quickly solve your issue