Having trouble with your Chromecast? Don't worry, your question may be answered below. If your question isn't covered, try to troubleshoot your issue.
Setup and settingsWhy won't the USB cable that I use for my other devices work on Chromecast?
Chromecast isn't guaranteed to work with general cables. We recommend that you use the cables and adaptors provided with the Chromecast for optimal performance.
When you plug your Chromecast or Chromecast Ultra into your TV and select its HDMI port, the name of the device will be displayed in the corner with a Cast icon next to it . During setup, you’ll be shown a list of device names. Select the name that matches the name displayed on your TV.
When setting up a Chromecast Audio device, during the setup process, a sound will be played on the Chromecast Audio to make sure that the right device is being set up.
If you're using a Chromecast (1st gen) device, try using the HDMI extender that came in the Chromecast box. The extender may also improve your Wi-Fi reception.
Review the How to factory reset your Chromecast article to reset your device correctly.
Yes. You will need to disable AP isolation, also known as client isolation, on your router. Refer to your router documentation to find out how to disable AP isolation.
If you do not have access to your router settings, or if you are attempting to connect through a guest, hotel or public network with AP or client isolation, you will be unable to set up your Chromecast.
If you are attempting to connect through a Wi-Fi extender, check your extender settings. You will need to disable AP isolation on your Wi-Fi extender before setting up Chromecast to work with your Wi-Fi network.
To check the build (firmware version) number of your Chromecast device:
- Open the Google Home app .
- Tap your device Settings Device information.
- Under 'Technical information', check for Cast firmware: X.XXX.XXXXX.
- Leave your Chromecast plugged in and connected to your Wi-Fi network for at least one minute.
- We recommend that you plug your Chromecast in at the wall using the USB power cable and power adaptor that was provided in the box.
After one minute, reboot your Chromecast device by following the steps below that match the sender device that you’re using:
- Mobile device: Open your Google Home app Select your Chromecast device Settings More button at the top-right corner Reboot.
- Open the Google Home app.
- In the home tab, tap the Chromecast device that you'd like to connect to a different Wi-Fi network.
- In the top-right corner, tap Settings Wi-Fi Forget network.
- You'll need to set upyour Chromecast device again on a new network.
Note: Chromecast only works with networks that allow device-to-device communication. If the router or network on which you’re attempting to set up Chromecast has AP or client isolation enabled (typical of hotel rooms, school networks and corporate environments), you will not be able to set up your Chromecast device properly. You will need to disable AP or client isolation on your router in order to set up Chromecast. If you need assistance disabling AP or client isolation on your router, contact your router manufacturer.
Note: A number of TVs will not pass through Dolby Digital Plus streams. The Chromecast will need to be plugged directly into an A/V receiver for Dolby Digital Plus streams to work properly.
CastingI’m trying to cast music from Spotify but can’t find the Cast icon in its usual place. Where is it?
No. Only one person with a compatible device and app can cast to your Chromecast at a time. If one person is casting and another other initiates casting as well, it will override what’s currently playing.
General helpI'm a developer interested in developing for Cast and/or Chromecast. Where can I find more information?
Manufacturers often call CEC by different names, including Anynet+ (Samsung), Aquos Link (Sharp), BRAVIA Link and BRAVIA Sync (Sony), HDMI-CEC (Hitachi), CE-Link and Regza Link (Toshiba), SimpLink (LG), HDAVI Control, EZ-Sync, VIERA Link (Panasonic), EasyLink (Philips) and NetCommand for HDMI (Mitsubishi).
If you purchased your Chromecast from the Google Store or an authorised Chromecast retailer and are in need of a replacement, contact us for assistance.
Note: Proof of purchase is required.
If you purchased your Chromecast from someone other than a Google-authorised retailer, your purchase is not covered by our warranty. Review our warranty policy here.