Frequently Asked Questions

Here are a few Chromecast frequently asked questions. If you're having trouble with Chromecast, please try our Chromecast Troubleshooting tips here.

I am having trouble setting up my Chromecast. Where can I get help?

First, please check our Chromecast router compatibility list here. If your router is not on the list, please try our Chromecast troubleshooter here. If you're still having trouble, please contact us.

What do I do if I need a replacement Chromecast?

If you purchased your Chromecast from Google Play or an authorized Chromecast retailer and are in need of a replacement, please contact us for assistance.

Please note:

  • We can only replace your defective Chromecast with a replacement Chromecast that is authorized for sale/use in the same country where you originally purchased your Chromecast and the replacement Chromecast must be shipped to an address in that same country.
  • For example, if you purchased your Chromecast in the United States, we can only replace your device with one authorized for sale/use in the United States, and we can only ship that replacement to an address in the United States.
  • Proof of purchase is required.

If you purchased your Chromecast from someone other than a Google-authorized retailer, your purchase is not covered by our warranty. Please review our Warranty policy here.

How is Chromecast different than Google TV?

Chromecast complements our Google TV efforts as a low-cost, easy device for consumers to watch online content on their TV without a new TV, new remotes or interfaces. Our partners still offer Google TV-enabled HDTVs and boxes that have the core functionality of Chromecast plus a rich, interactive Android experience. For more about Google TV, please visit www.google.com/tv

Can I move Chromecast to a new TV?

Yes, Chromecast was built with portability in mind. You can move it from room to room for use with other HDMI enabled display devices. You won’t need to set up your device again, as long as your Chromecast is connected to the same Wi-Fi network, you'll be able to Cast right away.

I've already set up my Chromecast. How can I change the WiFi network my Chromecast is connected to?

To change the WiFi network your Chromecast is connected to, you will need to perform an FDR (Factory Data Reset) on your Chromecast and go through set up again.

There are two ways to Factory Data Reset (FDR) your Chromecast:

  • Factory Data Reset your Chromecast from the Chromecast app. You will find the option to FDR under ‘Settings’ or ‘Menu’ or
  • Physically hold down the button on your Chromecast for at least 25 seconds or until the solid light begins flashing.

Can I take Chromecast with me to use when I travel?

Yes, Chromecast was built with portability in mind. You can bring it with you when you travel, but keep in mind that you will need Wi-Fi access to set up and use Chromecast.

Please keep in mind: Chromecast only works with networks which allow device to device communication. If the router/network on which you’re attempting to set up Chromecast has AP or client isolation enabled (typical of hotel rooms, school networks, corporate environments), you will not be able to set up your Chromecast device properly. You will need to disable AP or client isolation on your router in order to set up Chromecast. If you need assistance disabling AP or client isolation on your router, please contact your router manufacturer.

Can two people with compatible devices and apps cast to the TV at the same time?

Multiple users can cast to the TV provided they are both using Cast supported apps and are on the same Wi-Fi network. The only way to prevent others from casting to your TV would be to password protect your Wi-Fi network.

What is CEC?

CEC, or Consumer Electronics Control, allows for HDMI devices to be controlled with one remote control. If your television has CEC support, you may be able to turn on and change the input on your TV using your phone, tablet or computer while using Chromecast. Please note that in order for CEC to work (if CEC is supported by your TV), your Chromecast must be powered by a power outlet.

Manufacturers often call CEC by different names, including Anynet+ (Samsung), Aquos Link (Sharp), BRAVIA Link and BRAVIA Sync (Sony), HDMI-CEC (Hitachi), CE-Link and Regza Link (Toshiba), SimpLink (LG), HDAVI Control, EZ-Sync, VIERA Link (Panasonic), EasyLink (Philips), and NetCommand for HDMI (Mitsubishi).

What is HDMI?

Chromecast requires a display device that has an HDMI input, which is common in newer TVs. HDMI stands for High-Definition Multimedia Interface. Inside the Chromecast box, you will find an HDMI extender which is not required for use with Chromecast, but can be used if your Chromecast does not fit directly into your TV. It may also be used to improve your Wi-Fi reception. The HDMI extender should be connected to your TV and your Chromecast.

Can I use Cast while in Chrome incognito mode?

Yes. To use Cast in Chrome incognito mode, type chrome://extensions into your browser bar, locate the Google Cast extension, and select ‘Enable in incognito’.

How do I factory data reset (FDR) my device?

There are two ways to Factory Data Reset (FDR) your Chromecast:

  • Factory Data Reset your Chromecast from the Chromecast app. You will find the option to FDR under ‘Settings’ or ‘Menu’ or
  • Physically hold down the button on your Chromecast for at least 25 seconds or until the solid light begins flashing.

 

How can I name or rename my Chromecast?

During setup you have the ability to ‘name’ your Chromecast in order to distinguish it from others, for example 'Lulu’s Chromecast' or 'Living Room'. You can also rename your Chromecast at a later time from the Chromecast setup app.

Do I need to disable AP/Client isolation on my router?

Yes. You will need to disable AP/Client isolation, also known as client isolation, on your router. Please refer to your router documentation to learn how to disable AP isolation.

If you do not have access to your router settings, or if you are attempting to connect through a guest, hotel or public network with AP/client isolation, you will be unable to set up your Chromecast.

If you are attempting to connect through a Wi-Fi extender, please check your extender settings. You will need to disable AP isolation on your Wi-Fi extender before setting up Chromecast to work with your Wi-Fi network.

I'm a developer interested in developing for Cast and/or Chromecast. Where can I find more information?

If you're a developer interested in finding out more about developing for Cast and/or Chromecast, please visit developers.google.com/cast.

I have feedback for the Chromecast team. Where can I submit feedback?

Chromecast is integrated with Google Feedback, a tool to help you report an issue, suggest a new feature, or send your feedback to our team. To submit feedback on Chromecast, follow these steps:

From the Google Cast Extension

  1. Select the Cast extension from your Chrome Browser
  2. Select Send Feedback... at the bottom of the drop-down.

From the Chromecast mobile setup app

  1. Open the Chromecast app on your phone or tablet
  2. Press the Menu button on your phone or tablet
  3. Select Submit feedback report

Although we're not able to personally reply to you, we'll use your feedback to help us continue to improve the Chromecast experience. Thank you!