I would like to replace my defective device

If you purchased your Chromecast from the Google Store or an authorised Chromecast retailer and you're in need of a replacement, contact us for assistance.

Note: Proof of purchase is required.

If you purchased your Chromecast from someone other than a Google-authorised retailer, your purchase is not covered by our warranty. Review our Warranty policy.

Have your Chromecast's serial number available when you call so that we can assist you. Your serial number can be found on the back of your Chromecast under the HDMI logo. Before replacing your device, make sure that you perform a factory reset on your device. A factory reset clears your data from your Chromecast.

You can perform a factory reset on your Chromecast using one of the two methods listed below.

Important: This action clears your data and can't be undone.

Google TV Streamer (4K)

With the Google TV Streamer Voice Remote

1. At the top right of your TV screen, select your profile All settings .
2. Select System About Factory Reset.

From the Google TV Streamer device

1. While the device is plugged into the TV and powered on, press and hold the button for 10-12 seconds on the back of the device. The LED should start to blink yellow .
2. When the LED light turns solid white, release the button, and the device should then reset.

Chromecast with Google TV

With the Chromecast Voice Remote

1. At the top right of your TV screen, select your profile All settings .
2. Select System About Factory Reset.

From the Chromecast device

1. While the Chromecast is plugged into the TV and powered on, press and hold the button on the back of the Chromecast. The LED should start to blink yellow.
2. When the LED light turns solid white, release the button and the Chromecast will then reset.

Chromecast (2nd gen), Chromecast (3rd gen) or Chromecast Ultra

From the Google Home app

Note: This option is only available if you're on the same network that your Chromecast was set up on.

1. Open the Google Home app .
2. Tap Home   All devices , then touch and hold your device's tile.
3. At the top right, tap Settings   More   Factory reset  Factory reset.

From the Chromecast device

1. While the Chromecast is plugged into the TV and powered, hold down the button on the side of the Chromecast.
2. The LED should begin to blink orange. When the LED light turns solid white, release the button and the Chromecast should then restart.

Chromecast (1st gen)

From the Google Home app

Note: This option is only available if you're on the same network that your Chromecast was set up on.

1. Open the Google Home app .
2. Tap Home   All devices , then touch and hold your device's tile.
3. At the top right, tap Settings   More   Factory reset  Factory reset.

From the Chromecast device

1. While the Chromecast is plugged into the TV and powered, hold down the button on the Chromecast device for at least 25 seconds or until the solid LED light flashes red.
2. Once the LED light blinks white and the TV goes blank, release the button. The device should then restart.

Important: Support for Chromecast (1st gen) has ended. It no longer receives software or security updates, and Google doesn't provide technical support. Users may notice a degradation in performance.