Troubleshoot Android recovery screen

If your screen shows the message 'Your system or an application is having issues', you can usually recover by restarting your Chromecast with Google TV. If the problem continues, you’ll need to factory reset your Chromecast.

Android recovery screen image

What to do

Use the Chromecast dongle that’s inserted into an HDMI port on your display. You won’t be able to use the Chromecast Voice Remote. 

  1. Find the recovery options near the bottom of the screen.
    • To cycle through the recovery options, press the button on the back of your
      Chromecast.
    • To select an option, press and hold the button for three seconds.
  2. Select Try again. This option restarts your Chromecast and may resolve the problem.
  3. If your Chromecast returns to this recovery screen after the restart, select
    Factory data reset.
    • Important: A factory data reset erases all user data saved on your
      Chromecast. You’ll also need to set up your Chromecast with Google TV again.

Set up your Chromecast with Google TV and Voice Remote 

Was this helpful?

How can we improve it?
Search
Clear search
Close search
Google apps
Main menu