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12/27/18
Why is adding Family Link Supervision to existing Gmail accounts so difficult on the iPhone app? 0 Recommended Answers 26 Replies 47 Upvotes
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Last edited 12/27/18
FOR iPHONE FAMILIES: The way I understand Family Link right now is this - If your child is <13 and doesn't have a Gmail account yet, answer "NO" when asked by the Family Link App, "Does your child have a Google Account" and follow the prompts. If you child is <13 and already has a Gmail account, but you want to add Family Link supervision to the account, answer "YES" when asked by the App, "Does your child have a Google Account" and the only way to complete the process is with an Android phone (problem for iPhone families). If your child is >13, and doesn't have a Gmail account yet, you can't create one through the Family Link app. Create a Gmail account like other adults, and then come back to the Family Link App. Answer "YES" when asked, "Does your child have a Google Account" and the only way to complete the process is with an Android phone. If you child is >13 and already has a Gmail account, but you want to add Family Link supervision to the account, answer "YES" when asked, "Does your child have a Google Account" and the only way to complete the process is with an Android phone.

Since there are so many iPhone families out there who have Chromebooks, can the Family Link App for iPhone be set up to allow for Family Link Supervision to be added?
All Replies (26)
12/27/18
Hi Chris,
 
There have been other reports of Family Link not being as straightforward for iPhone users.
 
As I mentioned before, the best thing to do is to send feedback about this directly to the team via Alt + Shift + i and add the hashtag: #CROSFamilyLink
 
- Mike
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Hi Chris, 
 
Are you on at least iOS 9 on your device? 
 
Best, 
Alisha 
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1/5/19
Hi! Yes, iOS 12. Alisha, you and I have spoken about this before. Are still in a situation where the only way to complete the Chromebook set-up process with an Android device? I just need to know for the many iOS families that depend on my organization for advice. If you could please confirm the 4 scenarios above I would appreciate it and I think a lot of families would really appreciate if you could simplify the iOS Family Link set-up.
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Hi Chris, 

I just completed testing on my iOS device. I have completed testing on the following two scenarios and did not have an issues with the set up process. 
  1. Do not have an existing account and the parent has selected no during the set up process. This is both for a child over 13 and under 13. 
  2. Have an existing gmail account. This is both for a child over 13 and under 13. 
Can you tell me what step you are having the specific issue on and I can try to help? 

Best, 
Alisha
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1/5/19
Hi, Alisha - in the scenario where the Family Link app asks, "Does your child have a Google account?" and you select "yes" (for example), the next screen says, "Get your child's device" and the next screen says, "On your child's device (1) open Google Play and get the Google Family Link for children & teens app" and then "(2) When prompted, enter this Family Link access code to connect your device."

Before when I asked you to go through this process with me, you said that this is where the process breaks down with Chromebooks, because if I have a Chromebook, how can I complete the (1) and (2) above?
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1/10/19
Chris is absolutely right. I have spent the better part of today trying to figure out how to set up Family Link with an iPhone, a Windows laptop, and a Chromebook. My child is >13 and already has a Gmail account. On the app on my iPhone when I answer "YES" when asked, "Does your child have a Google Account" it asks my child to install the "Family Link for Children and Teens," and it gives me a code to enter on my child's device. Downloaded the app on the Chromebook, and there is no place to enter the code. I don't know what to do next.
Last edited 6/29/19
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1/10/19
Ditto what the last poster said. Please advise!
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1/20/19
Hello, Alisha - I'm pretty sure the answer continues to be, "you can't complete the process without an Android device," but I'd like positive confirmation from Google (you!) that this is true, and it would be really great if your team could let us know what Google is doing to give us a solution (if that's the case). Thank you!
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1/28/19
I am having the same issue. Please help.
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10/5/19
@Jim Dantin
I've already changed it, so you actually CAN change birthdates.  The challenge is, I had to change it to 13.  They are using iPads now so "it seems" as though there is completely limited functionality on Family Link for iOS.  Most all features will NOT work.  I've deleted their emails from their tablets and they cannot reinstall without permission via Apple's family share rules.  I will attempt to set up Family Link without device so we can at least monitor any google log in activity since they are logged into YouTube and Maps. 

I will attempt to change birthdays again to ages under 13 when I establish Family Link.  Not sure why this is so difficult.  You would think Google would devote some resources to this given country laws on minor accounts.
Last edited 10/5/19
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