In order to assist further, please follow these instructions
At the bottom right of your screen, click the time/clock.
At the top of the menu go to settings.

In this window at the bottom left go to "About Chrome OS"
Now select "Additional details"
To the right of build details, you'll see a symbol that looks like
two pieces of paper. Use that to copy build details to clipboard.
Paste the details in a reply here.
. That will provide important information that will help us with troubleshooting.
Fred
.