Bernadette Maywhort
Original Poster
Sep 12, 2022

Why is my Chromebook stuck on Version 103?

Hi.  I have an older HP Chromebook, which is supposed to update until June of 2024, and it hasn't updated in months.  It's still on version 103.  Yet, when I check for updates, it keeps telling me that my OS is up to date.  Is this a problem?  I don't understand why I haven't gotten any new updates lately.
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_ Kevin _
Diamond Product Expert
Sep 13, 2022
103 is still the latest for snappy

Diamond Product Expert Tickmc recommended this
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Recommended Answer
_ Kevin _
Diamond Product Expert
Sep 15, 2022
We are just volunteers here - we don't have that level of insight to know when updates will be released.

For what it's worth, we don't generally see issues with Chrome being "too outdated" until a device has been many years without updates, not just a couple of months.
Original Poster Bernadette Maywhort marked this as an answer
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_ Kevin _
Diamond Product Expert
Sep 13, 2022
Bernadette Maywhort,
 
Please go to Settings > About Chrome OS > Additional Details > Build Details and click the icon with the tool tip that says "Copy build details to clipboard". Then open a new reply here and "Paste" in the reply window. This will provide some important information to aid in troubleshooting your issue.
Bernadette Maywhort
Original Poster
Sep 13, 2022
Google Chrome: Version 103.0.5060.132 (Official Build)  (64-bit)
Platform: 14816.131.0 (Official Build) stable-channel snappy
Channel: stable-channel
Firmware Version: Google_Snappy.9042.253.0
ARC Enabled: true
ARC: 8807643
Enterprise Enrolled: false
Developer Mode: false

This is what copied to my clipboard.  Hopefully this can help.  But it definitely says the computer is supposed to get updates until June of 2024.
_ Kevin _
Diamond Product Expert
Recommended Answer
Sep 13, 2022
103 is still the latest for snappy

Diamond Product Expert Tickmc recommended this
Bernadette Maywhort
Original Poster
Sep 13, 2022
Okay.  Thanks.  Any idea when the new updates will be released for my version of that particular Chrome OS?
_ Kevin _
Diamond Product Expert
Sep 13, 2022
No, but if your device is being held back, it is probably for good reason.
Bernadette Maywhort
Original Poster
Sep 15, 2022
So you have no idea when the new updates will be out then?  I don't want to get locked out of my computer if it gets too outdated...and there's no good answer that I can think of why it would be held back.
_ Kevin _
Diamond Product Expert
Recommended Answer
Sep 15, 2022
We are just volunteers here - we don't have that level of insight to know when updates will be released.

For what it's worth, we don't generally see issues with Chrome being "too outdated" until a device has been many years without updates, not just a couple of months.
Original Poster Bernadette Maywhort marked this as an answer
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