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Why does my Acer Chromebook keep disconnecting from every wifi I try to connect it to? 3 Recommended Answers 78 Replies 490 Upvotes
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It will connect for maybe 10 minutes then disconnect. I turn it off and back on and it will do the same thing. Every other device will connect to the internet just fine. I watched a video on youtube that suggested I unplug the wifi card in my computer and plug it back in. When I did this it worked for about 30 minutes and then disconnected. Another thing that has been happening is the wifi settings will automatically turn off by itself and won’t allow me to turn it back on. I don’t know what else to do.
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Hi Amarah,
 
You should contact your place of purchase to discuss your warranty or repair options. (Although you might have voided your warranty by opening up your device.)
 
If out of warranty, you could take it to a repair shop or ask a competent person to use a YouTube teardown video as a guide to open the Chromebook up and check for loose cable seating etc.
 
- Mike 
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literally the exact thing you describe happening to your chromebook happens to mine. the amount of times my chromebook disconnects is now gradually getting more frequent and yes it also doesn't allow me to turn the wifi back on and when I try the knob automatically turns to the off side again, this is a problem for me as it affects my schoolwork :( Somebody pls help asap ty :)
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We have been escalating reports of WiFi problems.
 
After you experience the issue and then get back online, please file a feedback report.
Press alt+shift+i to open the form.
Fill out the form and describe what happened.
Include the hashtag #wifi so that the developers can easily spot your feedback.
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yes this exact thing keeps happening to me if I literally move 2 feet with my Chromebook it will disconnect and I have to shut down the Chromebook and totally restart it. This will also happen at random times and i have to close and restart. Please help!
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it doesn't work at home or at school. It keeps disconnecting at certain times and everytime I move.
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Ariela -
 
If it disconnects every time you move, that would indicate a hardware problem. The internal antenna cable or WiFi card may have a loose connection.
 
Contact your manufacturer or place of purchase for repair options.
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how long has this been a problem for  you ? ie has it only been a problem for you since the last update?
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I have been having the same issue from the past few days, i have had this chromebook for 8 months now, this issue is all of a sudden, can you tell me what the fix it
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It keeps disconnecting and I would press back on my WiFi and it would sometimes connect for like 2 secs than turn back off than it will have me put the WiFi password in like 12737373 times and it’s really annoying however at school the WiFi works just fine and I know that it’s not my WiFi because my phone and all other devices work fine on my WiFi
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Yes I am having the same issue.  It just started happening last week.
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Read through the Recommended Answer above.
 
If you still have a problem after completing all of the steps, then start a New Issue of your own.
 
Posting "me too" comments here is pointless, and will not be replied to - we cannot effectively troubleshoot with different users on this one thread!.
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Its possible that an update to chromebooks might have done something weird to the default remembered connection given that a number of people all reported that following an update they started having problems.

I tried forgetting the connection and then reconnecting - which did not help. Chromebook continue to drop the connection while other devices on the same network were ok.

I rebooted the router which seems to have solved the problem for now. presumably a new connection has been created
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This thread has become quite confusing due to users reporting a variety of different WiFi problems.
 
The original poster had problems with dropped connections at every WiFi location. That is significantly different from issues only at a home location.
 
Rebooting your home router, and the Chromebook, is usually the first thing to try if the problem is only at one WiFi location. That will flush the DNS and DHCP data in both the router and the Chromebook.
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I have the same problem!
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I have been having the same problem! It's so annoying. All of my other devices connect to my wifi perfectly fine.
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I have the same problem with my acer chromebook. I have to power it down and turn it back on to reconnect.
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The after-warranty support company Google uses tells me the issue is a software issue, not a device or network or router issue. The most recent version of Chrome came to me yesterday and I installed the update. The problem still persists. Platinum Product Expert... can you investigate this and come back with an answer for the MANY of us dealing with this? We'd be in your debt.
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We have been investigating and escalating this. A lot!
 
As I already noted, there are multiple things that could cause WiFi problems, so saying that you have the same problem as someone else, is probably incorrect. Follow the steps in the Recommended Answer above. That solves most users' issues.
 
If you actually want personalized help, you must start a new issue thread of your own, so that only your specific issue can be properly diagnosed and the appropriate troubleshooting applied. Click on the link below to start your thread:
 
 
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THis is happening to me as well... connects, then drop, repeat ad infinitum
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Same problem on multiple networks, they tend to use boosters so will try turning them off. Maybe some sort of multiple accessible networks or router/booster conflict? Due to intermittency, if more users attempt being in range of only one network without boosters it could be quicker to resolve.
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And then 19 hours later...
Then magically overnight (shut down CBook) everything is fixed and back to normal.  All the same hardware, all the same set up, all the same everything but a day later....hmmm...glad Google is on the ball and realized that there was more than one of us..."The Fix is IN!"
Happy ChromeBook user for 8+ years.
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yep, same exact problem. the wifi option to connect to wifi will turn off and wont let me turn it back on
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There are multiple WiFi bugs being monitored and worked on right now. There appears to be a variety of different causes, so please don't think that the exact same problem is happening to you. The engineering team has requested feedback reports so that they can examine the exact errors that are happening with your Chromebook and your WiFi network.

Please file feedback report when the issue occurs. Follow these steps to ensure the proper data is captured:

1. Navigate to chrome://net-internals#chromeos in your browser. 
2. Hit ‘Store debug logs’. 
3. This will store a file named debug-logs_<timestamp>.tgz in your Downloads folder. 
4. Open a feedback form by pressing alt-shift-i
5. Attach the tgz file to the feedback report, as well as explain what you are experiencing. 
 
Thanks. Your feedbacks will help expedite solving this problem
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When I try to attach the tgz file to the feedback form, it says it's too large and won't let me attach it. Is there a way to compress it without having to download anything to do it?
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Store it in your Drive area. Then share a link to it in the feedback 
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Its ridiculous! Wifi disconnecting problem is huge and Google doesn't it serious enough to send out an update to fix it. We shouldn't have to go through all of this.
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Biggest load of crap on the market, I’m sat next to my bt hub and the chrome book keeps saying I’m out of range.
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Paul Savage
 
Note that your issue is probably different from others in this thread. See this other thread for how other users fixed their issue
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My C330  disconnects from wifi, home, and work. I have to go in and re-connect and retype the password. I also have to re-select "prefer network". Of all my other devices that connect wirelessly, the C330 is the only one that has this issue. It's also the only Chromebook.
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I've been having the same issue since mid-April! I've contacted both Google support as well as escalated it on the Chromium forums, but alas there is still no fix. Three months later and multiple patches later, I am still constantly disconnecting from my Wifi, when all other devices connect and operate just fine.
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me too!!! the last few wks very annoying keeps dropping the signal
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I have done what you have suggested ie...changing to the Google name servers and it seems to of sorted my wifi problem out. Many thanks!
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It happens all the time I'm tired of it.
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User 14858054785722374544
 
Unless you provide information about your particular situation, no one can help you!
 
Adding "me too" comments to a thread, does not help with solving the problem. Each of you may actually have different problems, based on the comments and screenshots. Trying to troubleshoot different issues in the same thread is confusing, if not impossible.
 
If you have solutions that can help the original poster, by all means add that information. That is what this Community is for - helping each other! But just saying that you have the same problem does not help anyone. Google will not see your "me too" post! If you want Google to know that you have the issue and want to report it, simply file a feedback report and include a link to this thread. This keyboard shortcut will open the feedback form:
alt+shift+i
 
If you actually want personalized help, start a new issue thread of your own. There is a link on the Community homepage where you can Ask now - that starts a thread of your own. Please include the details of your issue, including screenshots, the make and model of your Chromebook, what you have already tried, and the version of ChromeOS that you are running.
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You have a bug in your software a virus
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Tina Cain - there is no such thing as a virus in a Chromebook.
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My chromebook is saying it is connected to WIFI but doesn’t work in any of the apps/google. The WIFI is working though because it’s working on my iPhone and iPad.
Someone help I need it for work.
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Go to settings > network > click on you network name.

In the next window > click on the name again.

Are these settings enabled? Prefer and automatically connect.


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Last Wednesday was my worst day... wifi cutting out every hour. I read somewhere to eliminate all extensions, so I turned them all off except my ad-blocker. My Pixelbook has not cut out since(knock on wood). I now only activate extensions as I need them. 
Sounds too simple, but I'm having luck so far.
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Thomas Sullivan - it would be helpful to know exactly which extension was the culprit!
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Jim Dantin
I didn't use a process of elimination. I just turned them all off at once.
Google Docs offline
Nimbus Screenshot
NordVPN
Office Editing for Docs Sheets Slides
Super Equalizer
Also, my Pixelbook is lightning now. Never been faster.
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Jim Dantin,
Haven't had any disconnections until yesterday. On 2 different Chromebooks yesterday, I activated Google Hangouts, and both lost wifi. Since turning them off again, I've had no problems. I'll keep you posted.
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Please file additional feedback reports when you see the problem. The issue with Hangouts may be significant.
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To all,

Here are a few bugs that you can reference in your feedback report of the issue. Or, add a comment to the bug about the Hangouts extension seemingly causing it. Another user said that turning Bluetooth off seemed to help.

Obviously, something broke with the update. The more feedback users send, the more data the devs have to work with. 

So please, alt+shift+i or the 3 dot menu top right > help > report issue, even when you're offline or maybe especially when your wifi connection is gone again. The feedback report will save and will be sent as soon as you're online again. Make sure to check the box to include system logs.

1012703 - Chrome OS - Large Spike - 77.0.3865.105 stable - WiFi is not working - chromium - Monorail
https://bugs.chromium.org/p/chromium/issues/detail?id=1012703

994171 - CrOS FR: WLAN interface goes down after roaming to another BSSID. - chromium - Monorail
https://bugs.chromium.org/p/chromium/issues/detail?id=994171
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Just bought the Acer Chromebook 11 and am having the same issues as everyone else. I don't think I'll ever buy a Google product again. Never had a problem with my HP, Asus, Dell Laptops. Right out of the box this junk can't stay connected to wifi longer than 3 minutes at a time. I keep scrolling through the internet and find that this problem goes back to 2013 with Chromebooks and currently this was brought to Google's attention in April 2019. It's almost November and clearly no progress has been made. What are you guys doing? And if the last update caused it, would it be possible to patch a new update that essentially changes it back to a version before this problem? Then you all can mess with this update on a closed network until you figure out whats wrong? Or is the goal with this update to make your customers angry and drive down profits by chasing away customers, because in that case you guys are succeeding. Beyond frustrated....
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The setting says "WiFi". What about Ethernet? I use ASUS Chromebox 3 with ethernet connection. It is a bit annoying not to have internet for 5 seconds after each login.
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Adding "me too" comments to a thread, does not help with solving the problem. Each of you may actually have different problems, based on the comments and screenshots. Trying to troubleshoot different issues in the same thread is confusing, if not impossible.
 
If you have solutions that can help the original poster, by all means add that information. That is what this Community is for - helping each other! But just saying that you have the same problem does not help anyone. Google will not see your "me too" post! If you want Google to know that you have the issue and want to report it, simply file a feedback report and include a link to this thread. This keyboard shortcut will open the feedback form:
alt+shift+i
 
If you actually want personalized help, start a new issue thread of your own. There is a link on the Community homepage where you can Ask now - that starts a thread of your own. Please include the details of your issue, including screenshots, the make and model of your Chromebook, what you have already tried, and the version of ChromeOS that you are running.
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I reset my Chromebook the other day. Since they I haven't had a connection issue. It sucks a reset fixed it, but it's fixed.
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I have had 3 chromebooks ALL do this same thing now. Terrible wifi connection. Hubby has never had a problem with his microsoft laptop. It's definitely a chromebook issues. I have to do a full reset wash to get it to work sometimes.
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Hi Catherine,

Chromebooks are more exacting about adhering to network security protocols than most other devices and routers are notoriously poor at doing that, surprisingly. 

Please check your router firmware is updated and using channels 1, 6 or 11.  A simple router restart might be enough. 

- Mike
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thank you.
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what Chromebooks do you guys have? I have Acer r11
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I have the acer chrombook spin 11 same issue and others.
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Same issue with the disconnecting at random but mine id never timed... it just dies... i caught it in a recording once but it is kinda hard to see as the camera refused to focus... it disconnects for hours at a time even a whole day snd i would like a fix as soon as possible as i do schoolwork on my acer and i cannot connect to my online files... also offline files crash all the time so i cannot do that... any suggestions?
And itdoesnt just happen in one place it happens everywhere
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Ruby Matrix321
 
Your issue sounds like a problem with the WiFi module. Depending on the model of your Chromebook, the module can be unplugged, and then plugged back in. That sometimes fixes intermittent connection problems.
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Unplugged the wifi card and put it back in but still same problem
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Jim Dantin, just some followup feedback on my previous posts... For over a month now, I've had zero dropped wifi as long as I kept my extensions turned off. However, once again, when I activated Hangouts last week, I lost wifi within an hour. Everything was fine again after I turned it off. Switching extensions on and off as I need them is no big deal. I love my Chromebook again.
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Thomas Sullivan - thanks for that update.
 
Were you using the Android version of Hangouts, or the default web interface at https://hangouts.google.com/, or the PWA app?
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Jim, I think I got it from the Chrome Web Store, but how can I tell?
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The web store version is a PWA app.
 
Try the direct website.
 
Also, please file a feedback report immediately after you experience the issue.
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