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Unable to Turn On Linux for new Acer Spin 713 running ChromeOS 91
1
Brand new Acer Spin 713
Initial setup complete
Tried to enable Linux, failed.
Power-cycled the Chromebook.
Tried to enable Linux, failed.
Set Network to use Google DNS servers directly (bypassing local DNS server)
Tried to enable Linux, failed.

There is no indication as the problem.  Based on messages, it seems to be trying to download the VM, but I don't know if the issue is failed name resolution, failed connect to VM image repository, or something else as the only indication is Error installing Linux.  Error downloading the virtual machine. Please try again.

I have tried multiple times with no change in the outcome.

Since there is no useful information on the Chromebook, I figure my next step is to set up a packet capture.

Ultimately, this is extremely disappointing as my Acer C740 runs the Linux system without issue.  This new system is a response to the end of updates for that system.  It does everything I need it to do otherwise.
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Chrome OS enthusiast
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Clark Wierda,
 
Let' get a few details so we can help you.
  • Open a browser tab and enter the following URL: chrome://os-settings/help
  • Then, click on "Additional details"
  • On the "Build Details" line, click on the icon that says:
    "Copy build details to clipboard" when you hover over it.
  • Then paste (Ctrl+v, or right-click Paste) the results in your reply.
That will provide important information that will help us with troubleshooting.
 
Now, you may be able to find some errors or warnings in the log files, check out the below links and see if you find anything that points to your issue -
  • chrome://system/#crostini (may not be present)
  • chrome://system/#crosvm.log (may not be present)
  • chrome://system/#dmesg
  • file:///var/log/messages 
 
 Hope this helps, ~DennyL
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Chrome OS enthusiast
Relevant Answer
Clark Wierda,
 
Let' get a few details so we can help you.
  • Open a browser tab and enter the following URL: chrome://os-settings/help
  • Then, click on "Additional details"
  • On the "Build Details" line, click on the icon that says:
    "Copy build details to clipboard" when you hover over it.
  • Then paste (Ctrl+v, or right-click Paste) the results in your reply.
That will provide important information that will help us with troubleshooting.
 
Now, you may be able to find some errors or warnings in the log files, check out the below links and see if you find anything that points to your issue -
  • chrome://system/#crostini (may not be present)
  • chrome://system/#crosvm.log (may not be present)
  • chrome://system/#dmesg
  • file:///var/log/messages 
 
 Hope this helps, ~DennyL
marked this as an answer
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Google Chrome: Version 91.0.4472.167 (Official Build)  (64-bit)
Platform: 13904.97.0 (Official Build) stable-channel volteer
Channel: stable-channel
Firmware Version: Google_Voxel.13672.121.0
ARC Enabled: true
ARC: 7534053
Enterprise Enrolled: false
Developer Mode: false
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Thanks for the pointer to the logs.

The first two items are empty or showing a no such file message.

messages shows an issue with the image not matching what was expected, but that doesn't help me resolve the issue.

Maybe an update will fix it.  I'll check periodically.
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Found a post about Version 91 having a problem and a workaround:
Set flag #crostini-use-dlc to Disabled

Made the change, restarted, and now Linux works.

Only remaining question is should I revert this change at some point, or just not worry about it unless I hit another error with the Linux system?
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Chrome OS enthusiast
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Clark Wierda,

We were aware of the issue with a previous version blocking the installation of Linux, that's why I asked for your build details, so I'm surprised that you're version, which is the latest one that should work, is not working. 

I'm glad that turning off DLC downloads worked for you but I can't safely say that reverting it now will work since your scenario seems to be different than what we've seen recently.

It might be best to just leave well enough alone until version M92 rolls out to the stable channel and we are sure that this issue is really behind us.

Hope this helps,
~DennyL
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I would not even try to revert until a new version was deployed.

The question was should I check in the future to see if I can revert, or just ignore it until something else doesn't work and revert as the first step in diagnosis.
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Chrome OS enthusiast
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Clark Wierda,

I don't think I misunderstood your question, below -
"Only remaining question is should I revert this change at some point, or just not worry about it unless I hit another error with the Linux system?"
Your question now is -
"The question was should I check in the future to see if I can revert, or just ignore it until something else doesn't work and revert as the first step in diagnosis."
I would say 'yes', you should check in the future to see if you can revert.
As I mentioned, we need to be sure this issue is 'fixed' in any future version before reverting.

Hope this helps,
~Denny:
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