John Kruuk
Original Poster
Aug 11, 2019

Unable to login using child account

My son (aged <13) is set up with his own google account using FamilyLink. Everything working fine on his android phone and we can control his account using FamilyLink. We can login fine to his account using a PC browser. Just tried to log into his new Chromebook and it just keeps saying "Sorry, there seems to be a problem. Please try again." We know the password is correct since if you enter the incorrect one it says password incorrect. Also we made sure he has not reached his daily limit so nothing should be blocked from there. Looks like something wrong with his actual account. Any suggestions please.
Details
Get Troubleshooting Help,Stable
Locked
Informational notification.
This question is locked and replying has been disabled.
Community content may not be verified or up-to-date. Learn more.
Recommended Answer
Jim Dantin
Diamond Product Expert
I'm a volunteer Mr. Fixit who uses Sherlock Holmes diagnostic techniques.
Aug 11, 2019
Family Link issues are handled by a different support area
 
You can also contact them through your phone's app.
Original Poster John Kruuk marked this as an answer
Helpful?
All Replies (29)
John Kruuk
Original Poster
Aug 12, 2019
Support team said it was a common issue with new chromebooks. They then did an initial investigation. Having said they hadn't made any changes it miraculously started working. Must be something not quite right in this whole account set-up process..... Thanks again for your help.
dorrien
Sep 28, 2019
i had the same issue.  The webchat person advised me to update the OS via "About Chrome OS" and that seemed to do the trick not sure if anything was done in the background as well though.
Carolyn 1111
Dec 25, 2019
We just had the same problem and the About Chrome OS worked for us as well!
User 15958508540759944308
Dec 25, 2019
my OS is up to date and I still have the problem. so frustrating. Xmas day and i cant give my 7 year old daughter a safe chromebook to use.
false
6639811359286915651
true
Search Help Center
true
true
true
true
true
208
false
false
Search
Clear search
Close search
Main menu