If you’re having issues using your Chromebook, check the list below to see possible workarounds for issues we're aware of and working on fixing as soon as possible.
If your issue isn't listed here, please let us know.
Acer Chromebook 13 unable to boot normally
If your Acer Chromebook 13 won’t boot normally, the operating system (OS) may need to be reinstalled. You will need a PC, Mac, or additional Chromebook to restore it. Reinstalling Chrome OS will restore your Chromebook to its factory settings and get it working like new.
Note: When you restore your Chromebook, all of the data on your hard drive will be erased.
To get help reinstalling the OS on your Chromebook, contact Google Live Support.
"Determining device configuration" error message
If your screen gets stuck on a message that says "determining device configuration" while you're setting up your Chromebook, you may need to reboot your system:
- Press and hold the power button until your Chromebook shuts down.
- Turn your Chromebook back on.
If the error message still appears, contact Google Live Support.
Files, apps, and media
Unable to view all my apps
Can't open a Microsoft Office file from Google Drive
Netflix streaming errors
Files app icon not working while playing audio
Can't hear audio from YouTube videos
Device shows blank screen on starting
If you are seeing a blank screen after starting your Chromebook, hold down the Power button for 10 seconds and the issue should be resolved when your device reboots.
Acer C7 Chromebook docked mode disabled
Acer C7 won't update
Some flash media isn't available for recovery process
Plug-ins and extensions
Flash error while viewing video content
Viewing content-protected (DRM) videos may sometimes be prevented by a persistent Flash error. If this occurs, follow the steps below to clear your browsing data:
- Click the Chrome menu on the browser toolbar
- Select Settings.
- Click Show advanced settings.
- In the "Privacy" section, select Clear browsing data to open the "Clear browsing data" dialog box.
- Select the Deauthorize content licenses checkbox, then click the Clear browsing data button.
New tab errors
Can't choose correct Norwegian input method
If you first picked a language other than Norwegian when you first set up your Chromebook and now want to switch to a Norwegian keyboard, you might only see an option for a Norwegian input method under Norwegian Bokmål and not Norwegian Nynorsk or standard Norwegian.
We're working on updating this in an upcoming release of Chrome OS.