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Fix sign-in problems

If you're having trouble signing in to your Chromebook with your Google Account, try the steps below.

Fix email or password problems

Choose the error message you see:

"Sorry, your email or password could not be verified"
  • Make sure you entered the correct username and password for your Google Account.
  • Make sure your Chromebook is connected to the Internet, with a strong connection.
  • If you recently changed your password, try signing in with your old password.
  • If you don't use a @gmail.com email address, make sure you enter your full email address as the username. For example: somebody@example.com.

If you forgot your username or password, go to www.google.com/accounts/recovery for help.

"Your username or password cannot be verified on this current network"

This message means that your Chromebook doesn't have a strong Wi-Fi connection. Try these options:

"Your account may have been deleted or disabled"

You'll need to use another account to sign in to your Chromebook. Learn more about why your account may have been deleted or disabled.

Get permission to sign in

If you see "Sorry, you don't have permission to sign in," you'll need to ask the owner of the Chromebook to give you permission to sign in. Or, you can browse as a guest.

If you're using your Chromebook at work or school, ask your administrator to give you permission to sign in.

Activate your network

If you see "Before signing in, please start a Guest session to activate the network," you'll need to connect to a Wi-Fi network before you can sign in. Follow these steps:

  1. If you haven't already, sign out of your Chromebook.
  2. On the sign-in screen, click Browse as Guest.
  3. To connect to a network, follow the steps on the screen.

If you see the error message again, try connecting to a different network.

Get more help

If the steps above didn't fix your issue, try browsing the Google Accounts Help Center for more help.

If you forgot your username or password, go to www.google.com/accounts/recovery.

If you're using your Chromebook at work or school, contact your administrator for more help.

Casey is a Chromebook expert and author of this help page. Help her improve this article by leaving feedback below.

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