Fix sign-in problems
If you're having trouble signing in to your Chromebook with your Google Account, try the steps below.
Fix email or password problems
Choose the error message you see:
- Make sure you entered the correct username and password for your Google Account.
- Make sure your Chromebook is connected to the Internet, with a strong connection.
- If you recently changed your password, try signing in with your old password.
- If you don't use a @gmail.com email address, make sure you enter your full email address as the username. For example: firstname.lastname@example.org.
If you forgot your username or password, go to www.google.com/accounts/recovery for help.
This message means that your Chromebook doesn't have a strong Wi-Fi connection. Try these options:
- Try to fix your connection problems.
- Connect to a different Wi-Fi network, then sign in with your Google Account.
You'll need to use another account to sign in to your Chromebook. Learn more about why your account may have been deleted or disabled.
Get permission to sign in
If you're using your Chromebook at work or school, ask your administrator to give you permission to sign in.
Activate your network
If you see "Before signing in, please start a Guest session to activate the network," you'll need to connect to a Wi-Fi network before you can sign in. Follow these steps:
- If you haven't already, sign out of your Chromebook.
- On the sign-in screen, click Browse as Guest.
- To connect to a network, follow the steps on the screen.
If you see the error message again, try connecting to a different network.
Get more help
If the steps above didn't fix your issue, try browsing the Google Accounts Help Center for more help.
If you forgot your username or password, go to www.google.com/accounts/recovery.
If you're using your Chromebook at work or school, contact your administrator for more help.
Casey is a Chromebook expert and author of this help page. Help her improve this article by leaving feedback below.