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Fix Chromebook problems

Use the guides below to fix common Chromebook problems.

Hardware

Hardware and operating system problems

  • Chromebook hardware (like the battery, keyboard, or screen)
  • Chromebook software (including updates, speed, and performance)
Connectivity

Connection problems 

  • Wireless or mobile networks
  • Wired networks
Printing

Google Cloud Print problems

  • Printer not detected
  • Documents not printing
Sign in

Account problems

  • Sign-in errors
  • Permissions or Guest mode issues

Other problems

To tell us about a problem with your Chromebook:

  1. Open Chrome Chrome.
  2. Click More More.
  3. Go to Help and then Report an issue.

If you're still having problems, contact us or reach out to other Chromies like you.

Casey is a Chromebook expert and author of this help page. Help her improve this article by leaving feedback below.

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