Reset your Chromebook hardware

To fix some Chromebook problems, you might need to reset your Chromebook hardware, also called a hard reset.

Try a hard reset only after other ways to fix the problem have failed. It will restart your Chromebook hardware (like your keyboard and touchpad), and might delete some files in your Downloads folder.

Hard reset your Chromebook

For most Chromebooks, follow the steps below:

  1. Turn off your Chromebook.
  2. Press and hold Refresh Refresh + tap Power Power
  3. When your Chromebook starts up, release Refresh Refresh.

On tablets: Press the Volume Up and Power buttons for at least 10 seconds, then release them.

Other ways to hard reset

For some Chromebooks, you reset the hardware by pressing a special reset button, unplugging the power cable or removing and re-inserting the battery. If you see your device in this list, follow the steps to reset its hardware.

Acer Chromebox, ASUS Chromebox, LG Chromebase and Samsung Chromebox
  1. Turn off your Chromebox or Chromebase.
  2. Remove the power cable, then plug it back in.
Acer AC700 and Cr-48
  1. Turn off your Chromebook.
  2. Remove the battery, then put it back in.
  3. Turn on your Chromebook.
Asus Chromebit
  1. Turn off your Chromebit.
  2. Remove the power adaptor, then wait several seconds.
  3. Reconnect the power adaptor.
  4. Turn on your Chromebit.
Lenovo Thinkpad X131e
  1. Turn off your Chromebook.
  2. Remove the power adaptor.
  3. Remove the battery, then put it back in.
  4. Reconnect the power adaptor.
  5. Turn on your Chromebook.
Samsung Series 5 Chromebook
  1. Turn off your Chromebook.
  2. Remove the power adaptor.
  3. Using a paperclip or similar object, press into the hole shown in the picture below.
  4. Hold the paperclip in place while reconnecting the power adaptor.
  5. Turn on your Chromebook.

Samsung Series 5 reset location

Samsung Series 5 550 Chromebook
  1. Turn off your Chromebook.
  2. Remove the power adaptor.
  3. Using a paperclip or similar object, press into the hole shown in the picture below.
  4. Hold the paperclip in place while reconnecting the power adaptor.
  5. Turn on your Chromebook.

Samsung Series 5 550 reset location

Get more help

If the steps above don't fix the problem, you can factory reset your Chromebook.

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