Get special offers for your Chromebook
Chromebooks come with some great freebies that you can redeem to get more out of your new device.
- Google Drive storage: Available for all Chromebooks.
- Google Play Music: Available for all Chromebooks. Offer valid through January 31, 2016 where available.
- Gogo in-air passes (US only): Available for all Chromebooks. Offer valid through December 31, 2015 where available.
- Google Play Movies: Available for Chromebooks purchased between November 8, 2015 and January 31, 2016.
You get a 60-day free trial, then it's $9.99 per month.
When your 60-day trial ends, you'll be charged $9.99 per month automatically, unless you cancel your subscription. To manage your subscription, go to your Google Play Music settings.
If you already used a free trial for Google Play Music, you can't use this offer. If you never used a free trial but still can't redeem it, contact us.
The offer can only be redeemed in countries where Google Play Music is available.
Your 12 Gogo passes can be used on continental US flights up to 12 months after you redeem this offer, or until December 31, 2015, whichever comes first.
If you have connecting flights, you'll need to use a pass on each flight.
If you have a Gogo subscription, you can save your free sessions for later flights. When you connect to the "gogoinflight" Wi-Fi network and see the offer page in your browser, close it and use your subscription instead.
For more information, see Gogo's help page.
Redeem an offer
To redeem an offer (other than Gogo):
- Go to chromebook.com/goodies on an eligible Chromebook.
- Follow the instructions to redeem available offers.
To redeem a Gogo offer:
- Check if your airline uses Gogo in-flight Wi-Fi.
- If it does, sign in to your Chromebook and connect to the "gogoinflight" Wi-Fi network.
- Open your browser and follow the onscreen instructions.
All offers have a time limit. See the frequently asked questions below for more information.
Problems redeeming offers
If you see "The offer has already been redeemed on your Chrome device," someone has already redeemed the offer on your Chromebook.
If you see "The offer has already been redeemed by your Google Account," your Google Account has already redeemed the offer, or the offer was redeemed on a different Chromebook with the same Google Account.
You might have trouble redeeming an offer for a few reasons. For help, try these steps:
1. Check if you're eligible
To see which offers you're eligible for, sign in to your Chromebook and check the Chromebook Goodies page.
Also, make sure you're redeeming the offers within 180 days after the first account was created on the Chromebook.
2. Make sure that your Chromebook can redeem offers
- Check that the Chromebook is running the latest version of Chrome OS.
- Check that the Chromebook is connected to the Internet.
- Make sure you're signed in to your Chromebook (you can't redeem an offer while using incognito or guest mode).
- Make sure you're on the Chromebook Goodies page.
If you've tried Steps 1 and 2, but still can't redeem an offer:
- The redemption server may be down temporarily. Wait a few hours, then try to redeem the offer again.
- Chromebooks only: If you're using an external monitor, unplug it, then try to redeem the offer.
- If you're trying to redeem an offer on a Chromebook Pixel, reset your screen resolution by pressing Ctrl + Shift + 0.
- If you're having problems with the Drive offer, get help.
If you're still having problems, contact us.
Frequently asked questions
If your Chromebook was activated after August 1, 2014, you have 180 days to redeem the offers, following the first day you signed in to your Chromebook.
If your Chromebook was activated before August 1, 2014, you have 60 days to redeem the offer, following the first day you signed in to your Chromebook.
If you don't claim the offers within these time limits, the offers expire.
Note: The 60-day window does not apply to these Chromebooks:
- Acer AC700
- Acer Chromebook C710
- Chromebook Pixel
- HP Pavilion 14 Chromebook
- Lenovo Thinkpad X131e Chromebook
- Samsung Chromebook
- Samsung Chromebook Series 3
- Samsung Chromebook Series 5 550
You can use the Gogo offer once per Chromebook.
You can redeem the Google Drive and Google Play Music offers once per Chromebook on a single Google Account. If you have multiple Chromebooks, you can redeem the offer once on each Chromebook when you sign in with a different Google Account.
You can redeem the Google Play Movies offer once per Chromebook, as long as the Chromebook was purchased between November 8, 2015 and January 31, 2016.
No. The offer is credited to the Google Account you were using when you redeemed it.
No. Used, refurbished, open-box, and pre-owned Chromebooks are not eligible for offers.
Frequently asked questions for Google for Work users
If you use your Chromebook at work (and your workplace uses Google for Work apps and services), you might be able to redeem these offers. Check out these frequently-asked questions:
For the Drive storage offer, can I transfer the storage to other people at my organization, or pool the storage?
No. The offers can be redeemed once per machine or once per Google Account, whichever comes first.
Individual Storage is turned off in my Google Apps Control Panel. Can I still redeem the Google Drive offer?
Docs and Drive are turned off in my Google Apps Control Panel. Can I still redeem the Google Drive offer?
These offers are consumer offers, and therefore are available to any Google Account on the Chromebook. However, you can create some restrictions. Check out these frequently asked questions:
Our organization bought several Chromebooks recently. Why are those devices not eligible for all offers?
Some Chromebooks can't get offers because they were built before some offers were available. The offer redemption tool is built in to the hardware, and it can't be added after a device is built.
Since our organization paid for the devices, how can we make sure that people don't sign in with their personal Gmail accounts and redeem an offer for personal use?
If you want to make sure that people at your organization can only redeem the offer with your domain accounts, make sure to:
- Enroll all your devices to your domain
- Use a whitelist so people can't sign in to a Chromebook with their personal accounts
How can I prevent people in my domain from redeeming the Google Drive offer?
You'll need to turn off Google Drive for your domain.
But keep in mind:
- This offer does not change the Drive feature set.
- People who redeem the offer get more storage at no additional cost.
- After two years, all your files will remain in Drive and you can use them whenever you want at no additional charge. You won't be able to add more files until you buy more storage at www.google.com/settings/storage.
I'm having problems redeeming an offer. Who should I contact?
First, try the troubleshooting steps on this page. If you need more help, contact the Chromebook consumer support team.
If you have problems with Chrome OS or Google Drive that aren't related to offer issues, report those issues to the Google for Work team.
Casey is a Chromebook expert and author of this help page. Help her improve this article by leaving feedback below.