Transfer Verizon Wireless to another account

If the Verizon Wireless network is already activated on your Chromebook, you'll need to cancel the current Verizon Wireless account and reset the modem before you can associate it with a new account.

Step 1: Cancel your Verizon Wireless account

  1. Click the status area in the lower-right corner of your screen.
  2. Select Verizon Wireless from the menu that appears.
  3. Click View account.
  4. Enter your Verizon Wireless account password and click Sign in.
  5. Click Cancel account.
  6. Confirm that you want to cancel your Verizon Wireless account and click Cancel account.

If you have issues canceling your Verizon Wireless account, please call Verizon at 1-800-786-8419 and ask the support representative to take the following actions:

  • Cancel your account
  • Disconnect the modem

To reach the appropriate support team, press # on your phone and select option 2. You'll need to provide the answer to your security question and the account security code you set when you first activated your Verizon Wireless account.

Step 2: Reset the modem

Make sure you call Verizon to disconnect your modem before you follow the steps below.

  1. Press Ctrl+Alt+T to open a terminal window.
  2. Enter the following command: modem factory-reset
  3. When the default prompt is displayed, you'll see the message SPC 000000. Enter this command: 000000
  4. A confirmation message will appear. Enter y to confirm.
  5. Enter exit to exit the terminal window.
  6. Restart your Chromebook.

If you get a message indicating that the process timed out, start over and try again.

Step 3: Re-activate the Verizon Wireless network

You should now be able to set up a new account to activate Verizon Wireless. See activation instructions