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Reset your Chromebook to factory settings

You can make your Chromebook run like new again by doing a factory reset.

A factory reset erases all the information on your Chromebook's hard drive, including all the files in the Downloads folder.

Before you reset, make sure to back up your files on Google Drive or an external hard drive. The factory reset won't delete any of your files on Google Drive or external hard drive.

Before you factory reset your Chromebook

1. Make sure you should reset

You might want to reset your Chromebook if any of the following options apply:

  • You see the message "Reset this Chrome device!"
  • You're having problems with your user profile or settings
  • You've tried restarting your Chromebook and it's still not working normally
  • You want to change the owner of the Chromebook
2. Try these other troubleshooting steps first
Step 1: Turn off extensions

The problem you're having with your Chromebook might be caused by one of your Chrome extensions. Try turning your extensions off and on one by one, then check if your Chromebook works normally again.

Step 2: Reset your hardware

Some problems can be fixed by resetting your Chromebook's hardware.

If neither of these steps fix the problem, continue to step 3.

3. Back up your files and info (important)

Remember: Factory resetting your Chromebook will clear all the information on the hard drive, including your settings, apps, and files.

Before you reset, make sure you:

The factory reset won't delete any of your files on Google Drive or external hard drive.

Factory reset your Chromebook

Reset a personal Chromebook

You can reset your personal Chromebook either by using shortcut keys or by using the settings menu.

Option 1: Reset using shortcut keys
  1. Sign out of your Chromebook.
  2. Press and hold Ctrl + Alt + Shift + R.
  3. Click Restart to restart your Chromebook.
  4. In the box that appears, click Reset and sign in with your Google Account.
    Note: The account you sign in with after you reset your Chromebook will be the owner account.
  5. Follow the instructions in the box.
  6. Once you've set up your Chromebook, check if the problem is fixed.
Option 2: Reset using the Settings menu
  1. Sign in to your Chromebook.
  2. Click the status area, where your account picture appears.
  3. Click Settings > Show advanced settings.
  4. In the "Powerwash" section, click Powerwash.
  5. In the box that appears, click Restart and sign in with your Google Account.
    Note: The account you sign in with after you reset your Chromebook will be the owner account.
  6. Follow the instructions in the box.
  7. Once you've set up your Chromebook, check if the problem is fixed.

Reset a work or school Chromebook

If you're using a Chromebook managed by an administrator, such as at work or at school, have your administrator wipe the data on your Chromebook and re-enroll the device on your work or school network.

More help

If you've reset your personal Chromebook to factory settings, but it's still having problems, try these steps.

Switch to a different version of the operating system (OS)

If your Chromebook is crashing or having other problems, you might be using an experimental version of the operating system (OS).

Check which channel you're using. If your Chromebook is using the beta or development channel, you can move to a more stable channel.

Recover your Chromebook

If you're having serious problems with your Chromebook, you can remove and reinstall the Chrome operating system (OS).

Follow the steps to recover your Chromebook.

Discuss with other Chromies in Chromebook Central.

Casey is a Chromebook expert and author of this help page. Help her improve this article by leaving feedback below.

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