"This webpage is not available"

This message means Google Chrome couldn't find and load the webpage you're trying to visit. To fix the problem, try the steps below.

Check the web address

If you see the message "ERR_NAME_NOT_RESOLVED" or "ERR_CONNECTION_REFUSED" in your browser window, try these steps:

  1. Check the web address (URL) in the address bar to make sure you're going to the right webpage.
  2. If you are, try to open the same webpage on another computer connected to the same network.
  3. If you can't see the webpage on any computer, check if you're connected to the Internet. If you are, the webpage might be down.

Delete your cookies

Cookies are files created by websites you've visited to store browsing information, such as your profile or preferences for the website. Sometimes, a broken cookie file can cause errors. To delete your cookies:

  1. At the bottom right, select the time.
  2. Select Settings Settings.
  3. At the bottom, select Advanced.
  4. In the "Privacy and security" section, select Content settings.
  5. Select Cookies and then See all cookies and site data and then Remove all and then Clear all.

Change your proxy settings

If the browser takes a long time to load a webpage or search, it might be using a web proxy. If you see the message "Resolving proxy" or "ERR_PROXY_CONNECTION_FAILED" in your browser window, you can change your proxy settings.

  1. At the bottom right, select the time.
  2. Select Settings Settings.
  3. In the "Network" section, select the network you're using.
  4. Select the network name again.
  5. Select Proxy.
  6. Change your proxy settings.

Changing your proxy settings might break your connection to the web. If you're not sure what settings to use, contact your network administrator. Also, proxies that need to be authenticated don't work with Chromebooks.

Note: If you're using your Chromebook at work or school, you won't be able to change your proxy settings. For more help, contact your administrator.

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