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"This webpage is not available"

This message means Google Chrome couldn't find and load the webpage you're trying to visit. To fix the problem, try the steps below.

Check the web address

If you see the message "ERR_NAME_NOT_RESOLVED" or "ERR_CONNECTION_REFUSED" in your browser window, try these steps:

  1. Check the web address (URL) in the address bar to make sure you're going to the right webpage.
  2. If you are, try to open the same webpage on another computer connected to the same network.
  3. If you can't see the webpage on any computer, check if you're connected to the Internet. If you are, the webpage might be down.

Delete your cookies

Cookies are files created by websites you've visited to store browsing information, such as your profile or preferences for the website. Sometimes, a broken cookie file can cause errors. To delete your cookies:

  1. Click the status area, where your account picture appears.
  2. Click Settings > Show advanced settings.
  3. In the "Privacy" section, click Content settings.
  4. In the box that appears, click All cookies and site data.
  5. Click Remove all.

Change your proxy settings

If the browser takes a long time to load a webpage or search, it might be using a web proxy. If you see the message "Resolving proxy" or "ERR_PROXY_CONNECTION_FAILED" in your browser window, change your proxy settings:

  1. Click the status area, where your account picture appears.
  2. Click Settings.
  3. In the "Internet connection" section, click the network you're using.
    • Optional: If you check the box for Allow proxies for shared networks, all profiles on your Chromebook will use the same proxy settings that you set for the network.
  4. Click the network name again.
  5. In the box that appears, click the Proxy tab.
  6. Change your proxy settings.

Note: Changing your proxy settings might break your connection to the web. If you're not sure what settings to use, contact your network administrator. Also, proxies that need to be authenticated don't work with Chromebooks.

Using a Chromebook at work or school? You won't be able to change your proxy settings here. Contact your administrator for more help.

Casey is a Chromebook expert and author of this help page. Help her improve this article by leaving feedback below.

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