Chrome Web Store One Stop Support

Welcome to the Chrome Web Store One Stop Support for developers. 

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What can we help you with today? *
Item includes apps, extensions, and themes
Please select a sub-category of support *
Please select a sub-category of support *
Please provide us with more information to help you with this request *
To file a counter notification for a Digital Millennium Copyright Act (DMCA) violation, visit this link

Please enter the violation reference ID mentioned in the email sent to you. The ID consists of 2 parts - a colour and an element from the periodic table. For example, "Blue Copper".

Thank you for providing us with this information. Before we can assist you further, please try the following: 

  • Take a moment to go through the article linked below, which explains the common mistakes made for this particular policy violation.
  • Ensure your item is not committing any of the mistakes mentioned in the article.

If you would still like to get in touch with our support team, please select "Yes" for the question below and provide details about your item in the following page.

Thank you for providing us with this information. We are sorry to hear that. We would love to help you out with this. The article linked below provides more information about your item's violation and the steps to rectify it. If you found the information you are looking for, please make the necessary changes to your item and resubmit it for a review.

If you need more information or feel the action against your item was a mistake, please select "Yes" for the question below and provide details about your item in the following page. Our support team will get in touch with you.

Thank you for providing us with this information. The article linked below provides more information about your item's violation and the steps to rectify it. If you found the information you are looking for, please make the necessary changes to your item and resubmit it for a review.

If you need more information, please select "Yes" for the question below and provide details about your item in the following page. Our support team will get in touch with you.

Thank you for providing us with this information. Before we can assist you further, please ensure you have checked the following: 

  • Your developer email address is setup to receive communications
  • The email was not affected by any filters
  • The email was not categorised as Spam
  • If your item is published from a group publisher account, please ensure non-members can send emails to the group. Alternately, allow chromewebstore-noreply@google.com to send emails to your group.

If you need more help, please select "Yes" for the question below and provide details about your item in the following page. Our support team will get in touch with you.

Thank you for providing this information. Before we can assist you further, please note the following:

  • A review decision will only be reversed on appeal if an error was made and a re-review finds that your item did not violate the Developer Agreement or the Chrome Terms of Service.

  • The Chrome Web Store is unable to provide any pre-approval of your subsequently planned implementations.

We encourage you to resolve this matter with the complainant directly. The complainant’s contact information can be found in the removal notification.

If you would still like to get in touch with our support team, please select "Yes" for the question below and provide details about your item in the following page.

Do you require more help? *
How happy are you with new support experience? *
Ensure that you are entering the correct email address of the developer account to which the item belongs to.
Please enter a valid email address
The ID of the entity you'd like to appeal for (ex.: the value of item_id in https://chrome.google.com/webstore/detail/item_id). This is a 32 character alpha string.
Item IDs should be 32 characters long. Please re-check your entry
Review of an item may take up to 3 weeks depending on the complexity of the item. If you believe this is not the case with your item or if your item has been in review for more than 3 weeks, please fill out the form below
Ensure that you are entering the correct email address of the developer account to which the item belongs to.
Please enter a valid email address
The ID of the entity you'd like to appeal for (ex.: the value of item_id in https://chrome.google.com/webstore/detail/item_id). This is a 32 character alpha string.
Item IDs should be 32 characters long. Please re-check your entry

Please make a note of the following information - 

  • After submitting this form, you will need to confirm the transfer from the original publisher email address
  • The destination account needs to be registered before submitting this form. A $5 registration fee is required for the registration. Learn more.
  • Ensure you give the correct account details
  • Only items that are published and without any violations will be transferred. 
  • Transfers can take up to 7 days
The ID of the entity you'd like to transfer (ex.: the value of item_id in https://chrome.google.com/webstore/detail/item_id). This is a 32 character alpha string.
Please enter a valid email address
Ensure that this account is registered and not the same as the original account
Please enter a valid email address
Please enter a valid email address
The email used for your Chrome Web Store developer account.
Please enter a valid email address
Please enter a valid email address
The ID of the entity you'd like to report or request support for (ex.: the value of item_id in https://chrome.google.com/webstore/detail/item_id). This is a 32 character alpha string.
Item IDs should be 32 characters long. Please re-check your entry
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