Chrome Web Store One Stop Support

Welcome to the Chrome Web Store One Stop Support for developers.

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What can we help you with today? *

Item includes apps, extensions, and themes

My item (extensions, app, or theme)

My developer account

A problem with another item

A developer feature suggestion

Something else (general support)

Please select a sub-category of support *

My item was warned / removed / rejected

My item is pending review

I want to transfer my item

I want to nominate my extension to receive a Featured badge and be eligible for merchandising

My item graphic assets are warned / rejected

Please select a sub-category of support *

My account was suspended

I have other issues with my account

I have an issue completing trader verification

Please provide us with more information to help you with this request *

The action against my item was a mistake

The email I received was not clear

I want to rectify the violation

I did not receive any communication

To file a counter notification for a Digital Millennium Copyright Act (DMCA) violation, visit this link

Please enter the violation reference ID mentioned in the email sent to you. The ID consists of 2 parts - a colour and an element from the periodic table. For example, "Blue Copper".

Reference colour:

Select one

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Blue
Grey
Purple
Red
Yellow

Reference element: *

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Argon
Copper
Lithium
Magnesium
Nickel
Potassium
Zinc

Reference element: *

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Select one
Copper
Lithium
Magnesium
Nickel
Potassium
Silicon
Zinc
Titanium

Reference element: *

Select one

Select one
Copper
Lithium
Magnesium
Nickel
Potassium

Reference element: *

Select one

Select one
Argon
Copper
Lithium
Magnesium
Nickel
Potassium
Silicon
Titanium
Zinc

Reference element: *

Select one

Select one
Argon
Lithium
Magnesium
Nickel
Zinc
Potassium

Thank you for providing us with this information. Before we can assist you further, please try the following:

Take a moment to go through the article linked below, which explains the common mistakes made for this particular policy violation.
Ensure your item is not committing any of the mistakes mentioned in the article.

If you would still like to get in touch with our support team, please select "Yes" for the question below and provide details about your item in the following page.

Thank you for providing us with this information. We are sorry to hear that. We would love to help you out with this. The article linked below provides more information about your item's violation and the steps to rectify it. If you found the information you are looking for, please make the necessary changes to your item and resubmit it for a review.

If you need more information or feel the action against your item was a mistake, please select "Yes" for the question below and provide details about your item in the following page. Our support team will get in touch with you.

Thank you for providing us with this information. The article linked below provides more information about your item's violation and the steps to rectify it. If you found the information you are looking for, please make the necessary changes to your item and resubmit it for a review.

If you need more information, please select "Yes" for the question below and provide details about your item in the following page. Our support team will get in touch with you.

Thank you for providing us with this information. Before we can assist you further, please ensure you have checked the following:

Your developer email address is setup to receive communications
The email was not affected by any filters
The email was not categorised as Spam
If your item is published from a group publisher account, please ensure non-members can send emails to the group. Alternately, allow chromewebstore-noreply@google.com to send emails to your group.

If you need more help, please select "Yes" for the question below and provide details about your item in the following page. Our support team will get in touch with you.

Troubleshooting Chrome Web Store violations - Prohibited products

Troubleshooting Chrome Web Store violations - Circumvents the overrides API

Troubleshooting Chrome Web Store violations - Prohibited products

Troubleshooting Chrome Web Store violations - Gambling

Troubleshooting Chrome Web Store violations - Pornographic content

Troubleshooting Chrome Web Store violations - Hate content

Troubleshooting Chrome Web Store violations - Not family safe content

Troubleshooting Chrome Web Store violations - Violent content

Troubleshooting Chrome Web Store violations - Cryptocurrency mining

Troubleshooting Chrome Web Store violations - Illegal activities

Troubleshooting Chrome Web Store violations - Affiliate Ads

Troubleshooting Chrome Web Store violations - User data policy - secure transmission

Troubleshooting Chrome Web Store violations - User data policy - disclosure policy

Troubleshooting Chrome Web Store violations - User data policy - other requirements

Troubleshooting Chrome Web Store violations - User data policy - prominent disclosure

Troubleshooting Chrome Web Store violations - Excessive permissions

Troubleshooting Chrome Web Store violations - Single purpose violation

Troubleshooting Chrome Web Store violations - Deceptive behavior

Troubleshooting Chrome Web Store violations - Obfuscation

Troubleshooting Chrome Web Store violations - Deceptive installation

Troubleshooting Chrome Web Store violations - Keyword stuffing

Troubleshooting Chrome Web Store violations - Redirection

Troubleshooting Chrome Web Store violations - Functionality not working

Troubleshooting Chrome Web Store violations - Spam

Troubleshooting Chrome Web Store violations - Missing or insufficient metadata

Troubleshooting Chrome Web Store violations- Minimum Functionality

Troubleshooting Chrome Web Store violations- Additional requirements for Manifest V3

Do you require more help? *

Yes

How happy are you with new support experience? *

Very dissatisfied

Dissatisfied

Unsure

Satisfied

Very Satisfied

First name *

Last name *

Publisher email address *

Ensure that you are entering the correct email address of the developer account to which the item belongs to.

Please enter a valid email address

Publisher email address *

Ensure that you are entering the correct email address of the developer account to which the item belongs to.

Please enter a valid email address

Item ID

The ID of the entity you'd like to appeal for (ex.: the value of item_id in https://chrome.google.com/webstore/detail/item_id). This is a 32 character alpha string.

Item IDs should be 32 characters long. Please re-check your entry

Item ID

The ID of the entity you'd like to appeal for (ex.: the value of item_id in https://chrome.google.com/webstore/detail/item_id). This is a 32 character alpha string.

Item IDs should be 32 characters long. Please re-check your entry

Reason *

Select one

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The text on the asset is too small
The image in the asset is blurry or distorted
There is too much whitespace in the asset
The asset is irrelevant to the item’s title or purpose
The asset is not accessible or broken
The asset is low quality
The asset has too much text or detail

Additional comments *

0/1500

Additional comments *

0/1500

Case ID

This is a 8 or 9 character numeric ID found on the subject line of the notification email sent to you. For example, value of 12-345678 in "Case: 12-345678"

Country of residence *

United States

Select one
Afghanistan
Åland Islands
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Antarctica
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Bouvet Island
Brazil
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British Virgin Islands
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Canada
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China
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Congo - Kinshasa
Cook Islands
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Cyprus
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Denmark
Diego Garcia
Djibouti
Dominica
Dominican Republic
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French Southern Territories
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Germany
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Guyana
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Libya
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Lithuania
Luxembourg
Macao
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar (Burma)
Namibia
Nauru
Nepal
Netherlands
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
North Korea
North Macedonia
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Réunion
Romania
Russia
Rwanda
Samoa
San Marino
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Sark
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Senegal
Serbia
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Singapore
Sint Maarten
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia & South Sandwich Islands
South Korea
South Sudan
Spain
Sri Lanka
St. Barthélemy
St. Helena
St. Kitts & Nevis
St. Lucia
St. Martin
St. Pierre & Miquelon
St. Vincent & Grenadines
Sudan
Suriname
Svalbard & Jan Mayen
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad & Tobago
Tristan da Cunha
Tunisia
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Turks & Caicos Islands
Tuvalu
U.S. Outlying Islands
U.S. Virgin Islands
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
Wallis & Futuna
Western Sahara
Yemen
Zambia
Zimbabwe

Review of an item may take up to 3 weeks depending on the complexity of the item. If you believe this is not the case with your item or if your item has been in review for more than 3 weeks, please fill out the form below

First name *

Last Name *

Publisher Email Address *

Ensure that you are entering the correct email address of the developer account to which the item belongs to.

Please enter a valid email address

Item ID *

The ID of the entity you'd like to appeal for (ex.: the value of item_id in https://chrome.google.com/webstore/detail/item_id). This is a 32 character alpha string.

Item IDs should be 32 characters long. Please re-check your entry

Additional info

0/1500

Please make a note of the following information -

After submitting this form, you will need to confirm the transfer from the original publisher email address
The destination account needs to be registered before submitting this form. A $5 registration fee is required for the registration. Learn more.
Ensure you give the correct account details
Only items that are published and without any violations will be transferred.
Transfers can take up to 7 days

Item ID(s) *

0/1000

The ID of the entity you'd like to transfer (ex.: the value of item_id in https://chrome.google.com/webstore/detail/item_id). This is a 32 character alpha string.

Please enter valid item IDs

Original author email (for verification) *

Please enter a valid email address

Additional comments (optional)

Destination author email *

Ensure that this account is registered and not the same as the original account

Please enter a valid email address

Please only submit one application per extension during the open submission period.
The information you share here will not be shared publicly.

Publisher email address *

Please enter a valid email address

Extension ID *

Extension ID should be 32 characters long. Please re-check your entry

Do you own a domain related to this extension? If yes, provide the site URL. *

Note: While a verified site is not required to be featured, it is a requirement for the established publisher badge to show on your item listing page.

Confirm that your extension is published to all public users. *

Yes

Confirm that your extension is relevant to a broad set of users. *

Yes

Is this publisher account clear from any active violations on the Chrome Web Store or other Google services? *

Note: Publishers with active violations do not qualify to be attributed a featured badge nor an established publisher badge.

Yes

Confirm that your extension meets our extension development best practices. Select all that apply. *

Compliance: I confirm that my extension complies with the store program policies.

Manifest V3: I confirm that my extension is built on Manifest V3 or that I started migrating my extension to Manifest V3.

Security: I confirm that my extension does not pose security threats and does not use deceptive installation tactics (see Stay secure for more information.)

User privacy: I confirm that my extension handles user data appropriately and conforms to Chrome Web Store's data privacy requirements.

Performance: I confirm that my extension is well optimized and goes beyond just performing its intended actions, while using as few system resources as possible.

User experience: I confirm that my extension provides a pleasing, intuitive, and seamless user experience while also respecting the end user’s control over their settings choices and privacy needs.

Clear and accurate store listing: I confirm that my extension’s Chrome Web Store listing sets the user's expectations correctly and clearly conveys the extension functionality. All image assets (icon, tile, marquee, and screenshots) are provided and adhere to the best practices. Privacy information (permissions justifications, the extension's privacy policy, data use disclosures, etc.) are accurate and up to date.

Confirm that your extension’s listing page lists all the main functionalities provided. *

Yes

Confirm that your extension’s listing page follows our best practices. Select all that apply. *

The summary is concise and highlights only features that resonate with your audience's main use cases

The description is focused on keywords that represent the most important features of your extension

Images are simple, and use colors and design elements that are consistent with the branding of your other assets.

Screenshots are clear, sized correctly and convey the capabilities and user experience of your extension to users.

What is the purpose of your extension? Describe the value it provides to Chrome users. *

0/1000

How should your extension be used? Provide examples of main use cases.

0/1000

Specify any access to other products, platforms or restricted sites your extension requires to satisfy its purpose (i.e. Netflix account, Adobe creative suite account, banking, internal domains etc.) *

0/1000

Important:

An extension can only be considered for self-nomination review once every 6 months.

Before clicking “Next”, validate that your responses are accurate and that any adjustments needed to meet our best practices are in the published version of your extension.

First Name *

Last Name *

Publisher Email Address

Please enter a valid email address

Publisher Email Address

Please enter a valid email address

Please provide information on why your account should be reinstated *

0/1500

I affirm that the information in this notification is accurate and complete. *

Please tick to confirm

I affirm that the information in this notification is accurate and complete. *

Please tick to confirm

Payment profile ID (“Your Payment Profile ID can be found in the settings tab of payments.google.com“) *

0/1500

Please describe your issue *

0/1500

First name *

Last name *

Email *

The email used for your Chrome Web Store developer account.

Please enter a valid email address

Please describe your issue *

0/1500

Attach a screenshot of the issue you are facing

No file chosen

I affirm that the information in this notification is accurate and complete. *

Please tick to confirm

First name *

Last name *

Email *

Please enter a valid email address

Chrome Web Store Item URL or Item ID *

The ID of the entity you'd like to report or request support for (ex.: the value of item_id in https://chrome.google.com/webstore/detail/item_id). This is a 32 character alpha string.

Please enter valid item ID

Please describe the issue *

0/1500

I affirm that the information in this notification is accurate and complete. *

Please tick to confirm

First name *

Last name *

Email address *

The email address that developer support will use to communicate with you about this issue

Please enter a valid email address

Item ID *

The ID of the entity you wish to discuss. This is a 32 character alpha string. For example, the value of <item_id> in https://chrome.google.com/webstore/detail/<item_id>.

Please enter valid item ID

Issue category *

Select one

Select one
Item Package Issues
Item Publishing Question
Recover a Developer Account
Payment issue
Developer dashboard
Policy question

The category that best matches the issue you're experiencing.

Issue description *

0/1500

Attachment(s)

No file chosen

Documents or images to help the support team understand and investigate your issue. For example, screenshots of error message observed or a video reproducing the issue.

Attachment(s)

No file chosen

Documents or images to help the support team understand and investigate your issue. For example, screenshots of error message observed or a video reproducing the issue.

Chrome version

The current version of your Chrome browser. You can find the value by selecting ︙ > Settings > About Chrome.

Developer email address

The email address you use to access the Chrome Web Store Developer Dashboard.

Please enter a valid email address

What does the "Why can't I publish" description say?

Click the "Why can't I publish" button on top of Developer Dashboard to view the reason.

Do you have a Google Workspace Account? *

Yes

Email address to be restored

The email address of the deleted Chrome Web Store developer account that you wish to restore.

Please enter a valid email address

Order ID

The Purchase Order ID of the developer registration fee payment.

Developer email address *

The email address you use to access the Chrome Web Store Developer Dashboard.

Please enter a valid email address

Policy name *

Select one

Select one
Malware
Spam
Copyright infringement
Others (mention below)

The name of the policy that you are inquiring about.

Other policy name *

Other policies you wish to inquire about

Order ID *

The Purchase Order ID of the developer registration fee payment.

First name

Last name

Please describe your feature suggestion *

0/1500

This field is required.

Submitted

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