Fix problems with apps, extensions or themes

If you're having problems with your apps, extensions and themes, try these steps.

If you can't install an app

  • Make sure that you're in Chrome, or using a Chromebook. Apps from the Chrome Web Store will only install in Chrome. Learn how to download Chrome.
  • Make sure that you have the latest version of Chrome. Learn how to update Chrome.
  • Some apps only work on Chromebooks. If you're not on a Chromebook, make sure that you're not downloading an app that's only for Chromebooks.
  • If you are using a work or school computer, your administrator might not let you install items from the Chrome Web Store. For more help, contact your administrator.

If you don't see all your apps, extensions and themes in Chrome

You'll need to sign in to the same account in Chrome and the Chrome Web Store. Here's how:

  1. In Chrome, at the top-right, click Menu More and then Settings.
  2. Under 'People', you'll see the email address used to sign in to Chrome.
  3. Go to the Chrome Web Store.
  4. At the top-right, click your email address.
  5. Click Sign in with another account.
  6. Sign in with the same Google Account that you use in Chrome.

If you need help with something that you bought with Google Payments

  1. Go to Google Payments.
  2. Click Subscriptions and services and then View purchases.
  3. Click a purchase.
  4. At the bottom-right, click the contact link.

Get more help

Contact the developer of the app, extension or theme:

  1. Visit the Chrome Web Store
  2. At the top-right, click Settings Settingsand then My Extensions & Apps.
  3. Click the app, extension or theme.
  4. In the box that appears, at the top, click Support.
  5. Fill in the 'Tell the Developer' form, or click the link to go to the developer's website.

Mel is a Chrome Web Store expert and author of this help page. Help her improve this article by leaving feedback below.

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