Fix problems with apps, extensions, or themes

If you're having problems with your apps, extensions, and themes, try these steps.

 If you can't install an extension or theme

  • Chrome version: Make sure you have the latest version of Chrome. Learn how to update Chrome.
  • Device compatibility: You can only use extensions and themes on computers. You can't install extensions and themes when you're using a mobile device, even if you set it in desktop mode. 
  • Managed devices and Enterprise users: If you’re using a managed device, your administrator may need to update Chrome. Contact your IT administrator for assistance.
  • Chromium-based browsers: Update your browser to the latest version for compatibility.
  • Incognito or Guest mode: You can’t install extensions and themes in Incognito or Guest mode.

If you can't install an app

  • You can no longer download an app on Mac, Windows, or Linux.
  • Make sure you have the latest version of Chrome. Learn how to update Chrome.
  • If you're using a work or school computer, your administrator might not let you install items from the Chrome Web Store. For more help, contact your administrator.

If you don't see all your apps, extensions, and themes in Chrome

You'll need to sign in to the same account in Chrome and the Chrome Web Store. Here's how:

  1. In Chrome, at the top right, click Menu More and then Settings.
  2. Under "People," you'll see the email address used to sign in to Chrome.
  3. Go to the Chrome Web Store.
  4. On the top-right, click your email address.
  5. Click Sign in with another account.
  6. Sign in with the same Google Account you use in Chrome.

If you need help with something you bought with Google Payments

  1. Go to Google Payments.
  2. Click Subscriptions and services and then View purchases.
  3. Click a purchase.
  4. On the bottom right, click the contact link.

Get more help

Contact the developer of the app, extension, or theme:

  1. Open the Chrome Web Store.
  2. At the top right, click Settings and then My Extensions & Apps.
  3. Click the app, extension, or theme.
  4. In the box that appears, at the top, click Support.
  5. Fill out the "Tell the Developer" form, or click the link to go to the developer's website.
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