Cancel or refund app subscriptions

Refund past charges

If you're using Google Wallet to charge for your app on a recurring basis, you can issue refunds to your subscribers for past charges:

  1. Sign in to Google Wallet.
  2. In your Orders inbox, click the number of the order you'd like to refund.
  3. Click Refund some money.
  4. Select the appropriate refund reason from the menu.
  5. Add comments if needed. These comments will appear in the buyer's account.
  6. If you'd like to process a partial refund, adjust the "Refund amount."
  7. Click Process refund.

Cancel future charges

To stop charging recurring subscription fees for your app, please contact the Google Wallet team.