Pending charges and disputes

Pending charges

If you see 'pending' charges from the Chrome Web Store on your credit card statement, here's what they mean:

  • You'll see a pending charge right after you buy something from the Chrome Web Store. You may see this charge even if you've cancelled the purchase. If you cancel the purchase, the pending charge will disappear within 1 to 14 working days. If you didn't cancel the purchase, it will turn into an actual charge.
  • If you just created a Google payments account to make your first purchase, or added a new card to your Payments account, you may see a £1 charge. This is to make sure that your card is valid. If it is valid, the charge will be removed.

Dispute a charge

To dispute a charge for an order, contact the item's developer, the payment processor or your credit card company directly.

Google isn't responsible for resolving billing disputes regarding items from the Chrome Web Store.

Note: If you see charges that you didn't authorise in your Google payments account, get phishing messages or think that your account has been hijacked, please report abuse.

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