Pending charges and disputes

Pending charges

If you see "pending" charges from the Chrome Web Store on your credit card statement, here's what they mean:

  • You'll see a pending charge right after you buy something from the Chrome Web Store. You may see this charge even if you've canceled the purchase. If you cancel the purchase, the pending charge will disappear in 1-14 business days. If you didn't cancel the purchase, it will turn into an actual charge.
  • If you just created a Google Payments account to make your first purchase or added a new card to your Payments account, you may see a $1 charge. This is to make sure your card is valid. It'll be removed and you won't be charged.

Dispute a charge

To dispute a charge for an order, contact the item's developer, the payment processor, or your credit card company directly.

Google isn't responsible for resolving billing disputes for items from the Chrome Web Store.

Note: If you see charges you didn't authorize in your Google Payments account, get phishing messages, or think your account has been hijacked, please report abuse.

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