Dec 3, 2020

No text appears and websites do not load

So earlier today, i updated my computer to windows 10, after i did that chrome would not work at all, no pictures were loading and a black box woud apear at the top of the screen and would not go away. I have since reverted back into the previous windows version to see if that will help chrome. this is what i get now (see pictures) as  you can see pictures and text are not loading when i go into settings nothing loads. I have tried unistalling chrome, changing the properties of chrome but nothing is working please help!
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Recommended Answer
Dec 3, 2020
Hello Parker Barnhouse and welcome to the Google Chrome Community,
 
Please do try the following troubleshooting steps to see if they help you out. :)
 
  • Try disabling hardware acceleration to see if it works.

    To do that, go to chrome://settings/system and toggle the second option under System that says 'Use Hardware acceleration when available'. See if it helps solve your issue.
Do report back if you still have issues and we shall help you out and have a great day :)
 
Thank you :)
Best Wishes
Amal
 
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  • Please come back to the discussion in the forum by clicking on the bottom link in the email instead.
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Diamond Product Expert Stefan vd recommended this
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Recommended Answer
Dec 3, 2020
Hello Parker Barnhouse and welcome to the Google Chrome Community,
 
Please do try the following troubleshooting steps to see if they help you out. :)
 
  • Try disabling hardware acceleration to see if it works.

    To do that, go to chrome://settings/system and toggle the second option under System that says 'Use Hardware acceleration when available'. See if it helps solve your issue.
Do report back if you still have issues and we shall help you out and have a great day :)
 
Thank you :)
Best Wishes
Amal
 
Please Note:
  • If you are reading this reply on your email, be advised that you cannot reply via email.
  • Please come back to the discussion in the forum by clicking on the bottom link in the email instead.
  • If you find this reply helpful, make sure to Recommend and Thumbs/Vote Up. Doing so will actually help other users who have the same issue and finds this post.
Diamond Product Expert Stefan vd recommended this
Dec 10, 2020
I had a similar problem, onset yesterday for no known reason, where pictures and graphics loaded OK in Chrome but were missing all the text. Similar to the photos of previous user. Every website except Gmail webmail did this. 

Earlier today I did a reset in Chrome, and even uninstalled/reinstalled Chrome. No help. But I just went into settings> advanced> system and turned OFF hardware acceleration, as recommended here. It now works, back to normal! Thanks so much. Linda

PS Interestingly, Chrome still worked OK for other users on my windows 10 PC. Also everything was fine in a different browser (Edge) for me. Glad to find this fix.
Dec 10, 2020
 
 
Awesome to hear that! :) Glad to help you out :)
 
Good luck
Amal
Google user
Jan 6, 2021
thank good job
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