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Google Employee Craig - Chrome Support Manager

11/18/20

Chrome experiences unexpected crashes on some macOS devices 1 Recommended Answer 1 Reply 146 Upvotes

Update on November 18th: Please see our latest update posted below as a recommended answer.

Hey all,

Earlier today we updated our Chrome download page to include a new version of Chrome optimized for new macOS devices featuring an Apple processor. We’ve discovered that the version of Chrome made available for download today may crash unexpectedly.

This should only affect users who have installed Chrome today, and only on new macOS devices with an Apple processor.

Recommended Workaround:

Open System Preferences.
Navigate to Security & Privacy.
At the top, select Privacy.
From the left, select Bluetooth.
Below your approved applications, select add application (+).
Select Google Chrome.
Restart Chrome.

Alternative Workaround:

Uninstall Chrome.
Visit the Chrome download page.
If prompted, select “Mac with Intel chip” when downloading Chrome.

Our team has identified a fix and will be making it available soon.

Thanks,
Craig, Chrome Support Manager

Note: This page was edited on November 17th, 2020 to add additional workaround instructions.

Details

Crashes and Slow Performance, Mac, Stable (Default)

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Craig - Chrome Support Manager · Accepted Answer · 2020-11-18T19:31:21.616124+00:00

Hey all,

An updated version of Chrome that contains the fix for this behavior is available now on the Chrome download page. When prompted, select “Mac with Apple chip”.

If you don’t download the update directly from our Chrome download page, it will be delivered automatically to your device over the coming weeks.

Thanks,

Craig, Chrome Support Manager