Mar 18, 2019

2-step authentication link not appearing in my Google account

Hi guys, have just received a new phone and have to set up 2-step auth again. However when in my account and following all the steps from Google, the one glaring omission is that the link to 2-step authentication that is supposed to appear under "Security / Signing in to Google" does not appear. This is a MAJOR pain and after a lot of searching, can't find the fix for this issue. My google account I am the Administrator and have had 2-step set up in the past with no issues. Just seems like the link in my account is non-existent.

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All Replies (19)

Jamie Driver

Original Poster

Mar 18, 2019

Here's a pic of the Account showing no link...

Last edited Mar 18, 2019

Jamie Driver

Original Poster

Mar 18, 2019

Hey Stefan,

Unfortunately no, it takes me to the 2-step landing page, but once I sign in, it takes me back to the same page with no mention or links to 2-step. It's perplexing as I used to have it all setup, now it seems to have disappeared.

Stefan vd

Diamond Product Expert

💡Entrepreneur (2M users) - Volunteer since 2010 (not a Google employee)

Mar 18, 2019

Hi there,

Can you contact the Google account help forum:

https://support.google.com/accounts/community?hl=en

They are happy to help you further with that Google account -> 2 Step verification issue.

Thanks,

Stefan

WizardHereMan

Sep 7, 2019

Here's the actual answer to this issue - I just found it after 20 mins of searching...

1. Don't go to Google Accounts first, go to gsuite and log in (https://admin.google.com)

2. Go Security > Basic Security > Select "Allow users to turn on 2FA"

3. Go back to Google Accounts (https://myaccount.google.com) and now the 2FA option is showing.

All the best.

User 3202871640685574986

Sep 16, 2019

i am not seeing the link anywhere in the email you have sent

valentina.nocentini@netbonds.,net

Sep 16, 2019

I am having the same issue and i followed all the above but it is still not showing into my account security settings, it doesn't even ask me for a verification code when i try to add the account to outlook 365, it just says that it is wrong....

Terry Nagle

Oct 22, 2019

I have spent ages yesterday and today having the SAME problem as described here. Such a stupid system when you can't just upgrade your phone without hours of drama trying to use your auth app on your new phone. Why does it not just transfer to your new phone like other apps? Is it 2010 and nobody told me?

After wasting so much time I now have to get my administrator (who is in a different country) to try the option mentioned and try again tomorrow.

Really unhappy with Google atm.

No mention until one of the answers above that you need to be an administrator of the account or have the account set up so that 2SA is an OPTION. And no indication on any google search as to how to get back up codes, or QR codes. There needs to be a change in approach to how this app transfers from one phone to the next. Google should be making this easy for dumb users like me.

Sandra Brown 9930

Oct 25, 2019

I'm having pretty much the same problem. l lost my cell and I bought a little phone in walmart until I can get another one from Att. Well, I've been trying to log into my google account with my password and can;t do the 2 step because the code is set to be sent to my cell number and an old number my daughter had. Now, i've been trying to turn off the 2-step with no luck yesterday and this morning

Josh Petermann

Oct 31, 2019

Same problem here. Very frustrating.

Last edited Oct 31, 2019

Paul McQuinlan

Nov 5, 2019

Same issue - common Google - get your act together!! Referring an issue to a community site - seriously. is that the best you can do!

Thank you WizradHereMan - your answer works a treat.

Last edited Nov 5, 2019

Chuck Negrelli

Dec 9, 2019

Thank you WizradHereMan. That unlocked the problem I was having.

Finn Grogono

Jan 1, 2020

When I log into the Gsuite there is no settings option. Where/how do you find it?

Blendi Soul

Feb 6, 2020

I'm unable to open some website on my chorme. How to get rid from this problem. I'm trying to open blendinggadgets website.