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12/16/19
Sound not working in Chrome 79 in Citrix environment 1 Recommended Answer 7 Replies 34 Upvotes
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Sound is not working in our Citrix environment for users that have been updated to Chrome 79. Sound still works for those still on Chrome 78. I'm in IT at my company, so I have access to try some fixes. Any recommendations?
All Replies (7)
12/18/19
I found that version 79 enterprise has put audio in sandboxmode
file:///C:/Users/jl/Downloads/Chrome%20M79%20Enterprise%20Release%20Notes.pdf

if you set the following key - i then have sound (citrix 7.15 cu3)
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome
reg:dword AudioSandboxEnabled = 0


however im searching for where in the windows policies i can set this :)

Found the policy for windows:
Google/Google Chrome/Allow the audio sandbox to run
Set to disable to allow audio outside sandbox.
Last edited 12/18/19
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12/30/19
Thanks Jorgen, that was exactly what I was looking for.  This behavior is not a bug but a new security feature that breaks audio in published apps.  Hopefully there will be some way to leave the sandbox enabled but still pass audio to virtual agents in the future.
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1/4/20
Worked great and I got kudos from the big boss since he was stuck trying to figure it out.  Maybe I'll get a raise... jk.   Thank you again! - Dave
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1/6/20
append to the shortcut path as options also works --disable-features=AudioServiceSandbox
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1/13/20
why am i not seeing the path in Regedit for Chrome I get as far as Google but i only have Update after that no folder for Chrome, do i need to add it. I am also not seeing anything in Group Policies for Sandbox.
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1/16/20
the workaround did work last week, but now seems to not work this week even though the audiosandboxenabled is set in registry, has anyone elses stopped working?  the only way to get it to work is from shortcut command line with -disable-features=AudioServiceSandbox
Last edited 1/16/20
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