Sojan K Johny
Original Poster
Apr 6, 2023

Taking long to load print preview in Google Chrome

It is taking long time to load the print preview in google chrome. We have directly connected two printers to PC but the issue is only with HP Laserjet M404dn printer. when we take test page from HP printer, it is printing fast but from Chrome, it takes long time when we select the destination as HP, and it keeps loading.
I think, first, the print preview is going to color mode then it reverts to black & white hence it is taking a long. 
I tried several methods,
Fully deleted printer driver, temp files and registry
Reinstalled google chrome (deleted the files from AppData, and program files)

But still, we are facing this issue, and lots of time is wasted. Please help me to resolve this issue (Screenshot Attached)

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Recommended Answer
Brandon Hatfield
Diamond Product Expert
I'm just a user like you who helps out where he can.
Apr 11, 2023
This is a known issue.

Please send feedback directly to Google. You should use Alt + Shift + i  or this method.

I'm recommending this for visibility.

Last edited Apr 11, 2023
Diamond Product Expert Brandon Hatfield recommended this
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All Replies (9)
Marcelle Costanza
Apr 9, 2023
I am having the same issue the last few days, except that it is also happening in MS Edge. Firefox, on the other hand, is printing just fine! Obviously, this is happening to a lot of people. I have tried EVERYTHING I can think of short of restarting my modem (NOT doing that on a holiday weekend!) and nothing works. SOOOO frustrating!!!!
Jay Donalds
Apr 9, 2023
Try troubleshooting the printer. Also, I see from your screenshot that you can't click the "Print" button at all. The issue is really that you can't print; not really that there's no preview. You said that the problem only applies to that specific printer on Chrome, and that printer itself works (by doing a test page, that is). So, it doesn't seem to be a problem with the printer itself, but it wouldn't hurt to troubleshoot. Try that, and see what it comes up with.
Last edited Apr 9, 2023
User 15405949631401471420
Apr 11, 2023
Windows 10 LTSC Enterprise 1809
Shaun Senior
Apr 11, 2023
Same issue since last week. 22H1 & 22H2 on all PCs
User 4332101950776539827
Apr 11, 2023
We have the same error with Windows 10 21H2 19044.2728
Joseph Clark 8695
Apr 11, 2023
We're not seeing an error but everyone is experencing slow print preview on Chrome.
User 11878647377912139061
Apr 11, 2023
Having exactly the same issue here.

For now the only solution I found is to print from windows with " Ctrl + Shift + P " 
Hope there will be soon a real fix from Google...
Marcelle Costanza
Apr 11, 2023
Yes, that works, but you cannot see a preview. I often need to resize, etc., and that cannot be done with CTRL+SHIFT+P.  I also timed out the Preview screen and it is the same 17 seconds shown in the "known issue" link below. They REALLY need to fix this ASAP!
Last edited Apr 11, 2023
Luke Kasz
Apr 11, 2023
Exact same issue here, this is affecting a large organization that I manage.
I currently have my users using firefox as a work around since it doesn't have a 1 minute delay in previewing the print page.

Wild that google wouldn't address this quicker. This has been reported almost 28 days ago. 
Brandon Hatfield
Diamond Product Expert
I'm just a user like you who helps out where he can.
Recommended Answer
Apr 11, 2023
This is a known issue.

Please send feedback directly to Google. You should use Alt + Shift + i  or this method.

I'm recommending this for visibility.

Last edited Apr 11, 2023
Diamond Product Expert Brandon Hatfield recommended this
David Blum 5951
Apr 11, 2023
There's a command line and group policy setting to turn off Print Preview.


SDJ
May 3, 2023
Thank you for the CTRL + SHIFT + P suggestion.
It works like a charm.

For awhile I was finding that the prolonged time was due to a Windows Update.  Unfortunately, this last time, uninstalling the update didn't work to solve te problem.  
I have the same problem in EDGE, so it may be more of a Windows issue than specifically Chrome.
David Blum 5951
Apr 11, 2023
I was able to turn off the Print Preview using Group Policy:

Sojan K Johny
Original Poster
Apr 11, 2023
Temporarily,  We manage by installing the previous version of Chrome 104.0.5112.102 or else append  --disable-print-preview in target. But this is not the permanent solution.

In addition, the users are not satisfied with this as they could make adjustments in settings from the print preview.
Bob Janousek
Apr 12, 2023
A new update for Chrome was pushed out about an hour ago. I logged into a machine and the print preview was still really slow. I updated Chrome and restarted it and the preview was back to 5 seconds. It resolved it for us.
Peter Sumner
Apr 13, 2023
Bob is correct, we had a similar issue and found the latest release version 112.0.5615.87 fixed the problem (We were previously on 112.0.5615.87).
We were also having issues with PDF's opening in chrome which also took for ever to preview if printing. My original solution was to re-associate PDF's with Acrobat but I found after applying update this also fixed the issue.
Sanju San 9346
Apr 13, 2023
Try to delete or rename the folder 'User Data' under C:\Users\<UserName>\AppData\Local\Google\Chrome\User Data\Default


It worked for me. Please make sure to export bookmarks and all before attempting this.
SDJ
May 3, 2023
For me, the problem was happening in Edge as well, not just limited to Chrome- so either Windows 10 or another program was interfering.
 
The default printer is PDF.  
I uninstalled Acrobat.  
The delay resolved.
Reinstalled Acrobat.  No problems! It's continuing to have no holdups when going to Print Preview.
Last edited May 3, 2023
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