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Aw, Snap! Crashes Following Chrome M78 & M79 Updates 2 Recommended Answers 1670 Replies 26851 Upvotes
Update on July 24th, 2020: The post below is in reference to behavior observed by Windows 10 users during the Chrome M78 and M79 releases, which occurred in late 2019. If you are reading this posting after that time period and are seeing “Aw, Snap!” messages, the root cause of the behavior may be different. We recommend reviewing our help center article for more information.
Hello everyone,
We’re investigating reports of an increase in Aw, Snap! crashes following the Chrome M78 update. If you are experiencing this behavior, please see the following information for assistance.
If you are seeing the behavior on a work computer, or while on a connection provided by your workplace, this may be related to a known incompatibility between Chrome and older versions of Symantec Endpoint Protection. You can reach out to your IT department for more assistance, and share the below:
You should update Symantec Endpoint Protection to version 14.2 or later. You can also disable the added protection that triggers this incompatibility using the RendererCodeIntegrityEnabled policy in Chrome. More information is available in our Enterprise Release Notes.
If you are seeing this behavior on a personal computer at home, additional information will help our team continue to investigate. If you are able, please reply to this thread and share the name and version number of the anti-virus software you use on your computer. Please note that responses are public, so please do not share personal information.
Thanks!
Craig, Chrome Support Manager
Note: This message was edited on December 10th, 2019 to update the title to include M79, and again on July 24th, 2020 to provide an update at the top of the message.
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Hey everyone, thanks for taking the time to share your anti-virus information!
We have confirmed that in addition to the known incompatibility with specific versions of Symantec Endpoint Protection, some additional software applications may be causing “Aw, Snap!” messages in the latest Chrome M78 release.
We are investigating reports of incompatibilities with the applications listed below. You can follow along with each of them using the development bug provided:
- PC Matic | https://crbug.com/1017220
- Print Audit | https://crbug.com/1017982
- Palo Alto Traps | https://crbug.com/1018941
We have temporarily disabled the new Chrome feature that is resulting in the incompatibility while we partner with these software providers to improve compatibility. If you were affected by the incompatibility of a product listed above, please contact the application’s provider to understand their timelines for a fix.
We plan to re-enable the feature in the near future, and will provide another update here once we have. To ensure you are not affected, please keep software up to date.
Thanks!
Craig, Chrome Support Manager
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Hello everyone,
We’re following up to let you know that we plan to enable the underlying feature (Renderer Code Integrity) that resulted in the previous incompatibilities with the release of Chrome M79 today.
We are continuing to partner with affected software providers to improve compatibility. If you begin to see Chrome provide “Aw, Snap!” errors following an update to Chrome M79, we recommend the following:
- Ensure all installed anti-virus software is up to date.
- Reach out to your anti-virus software provider to understand their compatibility timelines.
- If you are able, please reply to this thread and share the name and version number of the anti-virus software you use on your computer.
- Please note that responses are public, so please do not share personal information.
Thanks!
Craig, Chrome Support Manager
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On a home PC and Chrome crashes immediately on load created a new profile on the machine and ran the install again and once complete it Aw snapped again. Unable to do much of anything in Chrome to troubleshoot. Windows logs so far have not been helpful.
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I've tried to post my SEP version but it says I'm violating your Community Policy.
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having the same issue...running version 12.6 of symantec
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Aw, Snap! crashes. Cannot use Chrome.
Symantec 14.0
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Aw, Snap! crashes. Cannot use Chrome.
Tried everything suggested, but no use.
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I am using PCMatic. I have no idea exactly what version of Chrome since all I get when hitting the 3 dots the Aw Snap message. I think I have the current version as I downloaded it today. I've changed to Firefox which works great.
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Systematic Endpoint like the others. Have tried to uninstall and redownload. To no avail.
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IT Manager. We are already on Symantec version 14.2 on all computers and we are experiencing it on only some PCs. So in our case being on 14.2 or later does not matter. Putting Chrome in Windows 8 Compatibility mode has been our work around to get Chrome working.
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I had Mcafee on my computer but also installed PC Matic after my McAfee license expired. I took the McAfee off my computer today. Chrome launched once after that but started to crash again. I uninstalled and reinstalled Chrome today, but it crashed after doing that as well.
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I have Avast anti virus and PC matic installed. Avast auto renewed before I could stop it. I have run both but they found no malware. It all started yesterday
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I am using PC Magic, chrome has worked well till the recent upgrade
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3 users, 78.0.3904.70
Running Symantec Endpoint 14.0.1904.0000
several other users running the same but not getting this problem however.
Running Chrome in compatability mode as a workaround.
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Same issue on personal laptop and desktop with win 10, and Symantec Endpoint Protection version 14 (140 37521000). Antivirus provided by university software.
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Symantec version 12.1.6. I can't use chrome at all, I tried reinstalling it, but the install said it could not install.
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Chrome crashing after recent up date. All extensions load and then crash, what's up
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Aw, snap crash. Reinstall doesn't work.
Using Symantec 12, disable or enable it doesn't change anything.
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Not Work
the last two days, I received over 40+ user Support request from my Company about this case
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Seeing "Aw snap" on all pages.
Symantec Endpoint Protection
14.0 RU1 MP1 (build 3876) (14.0.3876.1100)
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Running Symantic Endpoint Ver 14.3752.1000
Seeing "Aw snap" on all pages.
Seeing "Aw snap" on all pages.
Running in Win 7 Compatibility mode as workaround.
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Updating SEPM to 14.2 and all clients to 14.2 seems to correct the issues on our end.
issue shouldn't have happened. Any technical explanation for this?
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I am on my home computer. I cannot get chrome to work. I am getting an awsnap error. We use PCMatic.
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Hi Craig, reading on above thread non if your suggestion working..can you or your team provide quick response with solution or else we have to move to Mozilla..
Also request you to introduce update button in chrome... Y he existing one without clicking on update it got updated to newer version...
My 1200 machines are having trouble with latest chrome 78
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We set the compatibility to Windows 7 to get it to work.
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AVG software.
Google chrome crashing on a personal computer "aw snap can't open"
Software version: 19.8.3108 build 19.8.4793.541
Number of definitions: 8477854
UI Version: 1.0.191
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we have SEP 14.2 in place but still get this issue. So this is Chrome side
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Hi
We tried disabling the antivirus still no joy. Please support
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Please check this article and make the required registry changes in your machine if upgrade is not possible immediately.If there is users count high please go with GPO deployment.
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I have the aww snap problem. Never heard of Symantec and pretty sure I don't have it installed. My antivirus is PCMatic and I don't know the version number though I just updated it so its current. When I pause pcmatic chrome works again. But if not every page including extensions and settings aw snap me. Hope this helps.
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Workaround of "Compatibility" fix is currently working fine.
But can not get this done for every user in my organization.
Need permanent resolution to this issue... quickly !!!
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Symantec Endpoint Protection 14.0 over here. We created an exception for the Chrome program folder on the SEP management server (as indicated by the Symantec tech article ) for now until the issue is fixed or we decide to update SEP.
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Hi,
My chrome has stopped working, and the message "Cisco WebEx Extension has crashed. Click this balloon to reload extension"
I have clicked balloon and it does nothing, I have rebooted computer more than once, turned it off and back on, uninstalled and reinstalled chrome a few times and none of the advice I read works because no buttons within chrome work so I cannot clear browser or extensions...etc
Please help!
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I found somthing in google
Close the Chrome browser, and then press "Windows-E" on the keyboard to launch Windows Explorer.
Enter "%LOCALAPPDATA%\Google\Chrome\User Data\" (without quotes) in the address bar at the top of the window.
Find the folder named "Default" in the window that opens, right-click the folder and select "Rename." Name the folder "Backup Default" (without quotes).
Launch Chrome and try to load the Web page again.
hope it helps , if no try old version of chrome
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Changing Compatibility Mode to Windows 8 or Windows 7 works as a temporary solution for this.
Hoping to get permanent solution soon from Google.
Hoping to get permanent solution soon from Google.
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Same here. Aw, Snap! crashes.
Disabled symantect endpoint security. Problem is still the same.
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20 hr
Current workaround: Navigate to C:\Program Files (x86)\Google\Chrome\Application, right click chrome.exe > properties > compatibility > enable compatibility (windows 8)
work with change settings for all users
Thank you
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Aw, Snap! crashes. Cannot use Chrome.
Tried everything suggested, but no use.
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worked using User 17539290470823488439's suggestion. Set Compatibility to Windows 8.
chrome.exe > right-click > properties > compatibility tab > "Change settings for all users" (because it reverts back after session) > Run this program compatibility for: Windows 8.
but ugh, so hassle just for a mere browser.
chrome.exe > right-click > properties > compatibility tab > "Change settings for all users" (because it reverts back after session) > Run this program compatibility for: Windows 8.
but ugh, so hassle just for a mere browser.
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Try the method below:
1. Delete the chrome desktop shortcut.
2. Rename chrome.exe to chrome1.exe in "C:\Program Files (x86)\Google\Chrome\Application" folder.
3. Create new chrome1.exe shortcut.
3. Restart laptop/PC.
This works for those that faced the same issue in my organisation.
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Symantec Endpoint Protection is causing problem.
Temporary workaround:
Open Taskmanager and END TASK all the Google Chrome processes, after this right-click on Chrome shortcut and go to Properties. At the end of Target field, type this:
-no-sandbox Then click on apply and close Properties and reopen Chrome. recommended this
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Yes. We are also facing the same issue. The temporary workaround is changing chrome compatibility to Widows8 or 7
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Aw Snap. Can't load chrome. Using PC Matic, current version.
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Apparently everything I write in here is against community policy. Even the solution, well done Google. (Originaly the sentence below was supposed to be in this post, but it's against community policy)
(Compatibility settings to Win7 solved it for me)
(Compatibility settings to Win7 solved it for me)
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Laptop running SEP 14.2. Chrome crashes on startup consistently. Temporary yWorkaround: Changed name of application to Chrome1.exe (workaround suggested on another thread) & it runs correctly!
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home computer, win10, pcmatic crashes every time I try to load chrome
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Windows 10 - Using symantec endpoint protection version 12.1.6 - have updated endpoint protection but same problem.
Fix appears to be to disable sandbox mode but can't do this for obvious reasons...
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Hi
I have windows 10
having the same problem as everyone else. Will there be a fix coming out for this problem. there doesn't seem to be an mention of this .
The only solution that works is running it in compatibility mode.
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UPDATE...… We have disabled the protection using the following cmd in admin
REG ADD "HKLM\Software\Policies\Google\Chrome" /v
RendererCodeIntegrityEnabled /t REG_DWORD /d 0
Worked, no problemOriginal Notes~: Using Symantec Version 14 (14.0 RU1 MP2) build 3929 (14.0.3929.1200)
additional Aw, Snap instances being reported to us on the IT helpdesk, daily.
Probably a naïve question but are Google Chrome working on it???
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Seriously! Over 24 hours now and still no sign of a fix?? This is ridiculous
Mixture of computers in a business environment, none using Symantec protection at all, this issue is not related to Symantec.
Webroot AV here, Chrome Version 78.0.3904.70
Compatibility mode works but that's not a practical solutions, users switching over to Edge now and will probably never go back to Chrome! Well done Google!!
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i have the same issue (windows 10) and running chrome in
compatibility mode fix the issue.
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workaround: append chrome shortcuts with --disable-features=RendererCodeIntegrity
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IT University college here: we have tons of users (+1000) who are using google chrome. Steadily they're contacting servicedesk with this issue. We're being swamped here. Please provide a solution asap!
With kind regards,
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I had the same issue as soon as I opened Google chrome this morning. I have a work PC, and I have just upgraded my Symantec to 14.2 and restarted my PC. Before opening google chrome, I uninstalled google chrome and restarted my PC again. I then installed the google chrome and its all working fine now. If this helps :)
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Same issue on Windows Server 2019, not using any symantec products we we have Cb Defence instead.
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We had the same issue here. Win10 and SEP 14.2
NO matter the Key reg or other the only workaround I've found was to uninstall M78, install another previous version ( in example Enterprise 77) and as soon the installation is completed, open msconfig from start exevcute ( with admin rights ) and in services disable the Google Updates Services, then reboot.
Chrome will work and auto updates will be blocked.
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Had to uninstall PCmatic to correct problem. Please fix!
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My whole company is using the Symantec Endpoint Protection 14.2 but only 5-10 people out of 1000 have this issue. I can guess that some of them didn't upgrade chrome yet but even my pc and (other IT people around me) upgraded chrome and they didn't have this issue.
That's weird..
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Hello , i have the same problem, aie aie aie on all pages, i have symantec 14. I lauch chrome with windows 8 compatibilty et it is OK ! thank you
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Only affecting Windows 10 1607 in my organisation. All have SEP 14.2. Win 8 compatibility mode is our current workaround.
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For me it was caused by the PC Matic Super Shield. I was able to temporarily pause Supershield on my machine and load any number of tabs, which I can then use, even after Supershield is turned back on but as soon as I turn Supershield on any new tabs crash when they open.
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Hello,
For the moment, you can create an exception on SEP to not block chrome.exe
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Using Norton Security - Version 22
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I have PC Matic with Super Shield active. Here is what PC Matic suggests:
I have not tried it yet.
It looks like the most recent Google Chrome update is causing major issues. They are aware of the problem and are currently working to resolve it.
You can file follow along with their suggestions or file your own help request here:
In the meantime we do have a work around that should resolve the issue for now:
- Press the Windows logo key and the S key at the same time.
- This will bring up a search box.
- Type Command Prompt into the search box.
- Right click on the Command Prompt icon that appears in the search results window and choose "Run as Administrator" from the drop down menu.
- A black box will pop up on the screen with a flashing prompt.
- Copy the entire command prompt below, then paste it into the command prompt box that opens.
REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome" /V RendererCodeIntegrityEnabled /T REG_DWORD /D 0 /F
- Once you have copied and pasted the command above, press enter.
You should see the message:
"The Operation Completed Successfully"
Close your Chrome browser, re-open it, and it should work.
If you need any additional assistance, please let us know at the link below:
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Thank you Dave, that did in fact work to get me back onto Chrome.
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PCmatic Pro But same error when PCmatic Pro turned off.
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Symantec version 12.1.6
Chrome Version 78.3904.70
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SEP version 14.2 - still seeing this issue
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Try the latest Symantec version also hit the same error.
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I don't have Symantec and I'm having this issue.
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I having aw snap error. After reinstalling, restart laptop and update Symantec Endpoint Protection the error still persist.
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