/chrome/community?hl=en
This content is likely not relevant anymore. Try searching or browse recent questions.
This post is a trending issue.
Aw, Snap! Crashes Following Chrome M78 & M79 Updates 2 Recommended Answers 533 Replies 5870 Upvotes
1 Recommended Answer
$0 Recommended Answers
Last edited 1 day ago
Hello everyone,

We’re investigating reports of an increase in Aw, Snap! crashes following the Chrome M78 update. If you are experiencing this behavior, please see the following information for assistance.

If you are seeing the behavior on a work computer, or while on a connection provided by your workplace, this may be related to a known incompatibility between Chrome and older versions of Symantec Endpoint Protection. You can reach out to your IT department for more assistance, and share the below:

You should update Symantec Endpoint Protection to version 14.2 or later. You can also disable the added protection that triggers this incompatibility using the RendererCodeIntegrityEnabled policy in Chrome. More information is available in our Enterprise Release Notes.

If you are seeing this behavior on a personal computer at home, additional information will help our team continue to investigate. If you are able, please reply to this thread and share the name and version number of the anti-virus software you use on your computer. Please note that responses are public, so please do not share personal information.

Thanks!
Craig, Chrome Support Manager

Note: This message was edited on December 10th, 2019 to update the title to include M79.
All Replies (533)
10/24/19
Symantec Endpoint protection Version 14
I'm getting "aw snap can't open
marked this as an answer
Helpful?
10/24/19
On  a home PC and Chrome crashes immediately on load created a new profile on the machine and ran the install again and once complete it Aw snapped again. Unable to do much of anything in Chrome to troubleshoot. Windows logs so far have not been helpful.
marked this as an answer
Helpful?
10/24/19
I've tried to post my SEP version but it says I'm violating your Community Policy.
marked this as an answer
Helpful?
10/24/19
having the same issue...running version 12.6 of symantec
marked this as an answer
Helpful?
10/24/19
Aw, Snap! crashes. Cannot use Chrome.
Symantec 14.0
marked this as an answer
Helpful?
10/24/19
Aw, Snap! crashes. Cannot use Chrome.
Tried everything suggested, but no use.
marked this as an answer
Helpful?
10/24/19
I am using PCMatic. I have no idea exactly what version of Chrome since all I get when hitting the 3 dots the Aw Snap message.  I think I have the current version as I downloaded it today.  I've changed to Firefox which works great.
marked this as an answer
Helpful?
10/24/19
Systematic Endpoint like the others. Have tried to uninstall and redownload. To no avail.
marked this as an answer
Helpful?
10/24/19
IT Manager. We are already on Symantec version 14.2 on all computers and we are experiencing it on only some PCs.  So in our case being on 14.2 or later does not  matter. Putting Chrome in Windows 8 Compatibility mode has been our work around to get Chrome working.
marked this as an answer
Helpful?
10/24/19
I had Mcafee on my computer but also installed PC Matic after my McAfee license expired.  I took the McAfee off my computer today.  Chrome launched once after that but started to crash again.  I uninstalled and reinstalled Chrome today, but it crashed after doing that as well.
marked this as an answer
Helpful?
10/24/19
I have Avast anti virus and PC matic installed.  Avast auto renewed before I could stop it.  I have run both but they found no malware.  It all started yesterday
marked this as an answer
Helpful?
10/24/19
I am using PC Magic, chrome has worked well till the recent upgrade
marked this as an answer
Helpful?
10/24/19
3 users, 78.0.3904.70
Running Symantec Endpoint 14.0.1904.0000
several other users running the same but not getting this problem however.

Running Chrome in compatability mode as a workaround.
marked this as an answer
Helpful?
10/24/19
Same issue on personal laptop and desktop with win 10, and Symantec Endpoint Protection version 14 (140 37521000). Antivirus provided by university software.
marked this as an answer
Helpful?
10/24/19
Symantec version 12.1.6. I can't use chrome at all, I tried reinstalling it, but the install said it could not install.
marked this as an answer
Helpful?
10/24/19
Chrome crashing after recent up date. All extensions load and then crash, what's up
marked this as an answer
Helpful?
10/24/19
Aw, snap crash. Reinstall doesn't work. 
Using Symantec 12, disable or enable it doesn't change anything.
marked this as an answer
Helpful?
10/24/19
Not Work
the last two days, I received over 40+ user Support request from my Company about this case
marked this as an answer
Helpful?
10/24/19
Seeing "Aw snap" on all pages. 

Symantec Endpoint Protection
14.0 RU1 MP1 (build 3876) (14.0.3876.1100)
marked this as an answer
Helpful?
10/24/19
Running Symantic Endpoint Ver 14.3752.1000
Seeing "Aw snap" on all pages.
Running in Win 7 Compatibility mode as workaround.
Last edited 10/24/19
marked this as an answer
Helpful?
10/24/19
Updating SEPM to 14.2 and all clients to 14.2 seems to correct the issues on our end.

issue shouldn't have happened. Any technical explanation for  this?
marked this as an answer
Helpful?
10/24/19
I am on my home computer. I cannot get chrome to work. I am getting an awsnap error. We use PCMatic.
Last edited 10/24/19
marked this as an answer
Helpful?
10/24/19
Hi Craig, reading on above thread non if your suggestion working..can you or your team provide quick response with solution or else we have to move to Mozilla..
Also request you to introduce update button in chrome... Y he existing one without clicking on update it got updated to newer version...
My 1200 machines are having trouble with latest chrome 78
marked this as an answer
Helpful?
10/24/19
We set the compatibility to Windows 7 to get it to work.
marked this as an answer
Helpful?
10/24/19
AVG software.
Google chrome crashing on a personal computer "aw snap can't open" 
Software version:  19.8.3108 build 19.8.4793.541
Number of definitions:  8477854
UI Version:  1.0.191
marked this as an answer
Helpful?
10/24/19
we have SEP 14.2 in place but still get this issue. So this is Chrome side
marked this as an answer
Helpful?
10/24/19
Hi 

We tried disabling the antivirus still no joy. Please support
marked this as an answer
Helpful?
10/24/19
Please check this article and make the required registry changes in your machine if upgrade is not possible immediately.If there is users count high please go with GPO deployment.

marked this as an answer
Helpful?
10/24/19
I have the aww snap problem. Never heard of Symantec and pretty sure I don't have it installed. My antivirus is PCMatic and I don't know the version number though I just updated it so its current. When I pause pcmatic chrome works again. But if not every page including extensions and settings aw snap me. Hope this helps.
marked this as an answer
Helpful?
10/24/19
Workaround of "Compatibility" fix is currently working fine.
But can not get this done for every user in my organization.

Need permanent resolution to this issue... quickly !!!
marked this as an answer
Helpful?
10/24/19
Symantec Endpoint Protection 14.0 over here. We  created an exception for the Chrome program folder on the SEP management server (as indicated by the Symantec tech article ) for now until the issue is fixed or we decide to update SEP.
marked this as an answer
Helpful?
10/24/19
Hi,

My chrome has stopped working, and the message "Cisco WebEx Extension has crashed. Click this balloon to reload extension"
I have clicked balloon and it does nothing, I have rebooted computer more than once, turned it off and back on, uninstalled and reinstalled chrome a few times and none of the advice I read works because no buttons within chrome work so I cannot clear browser or extensions...etc
Please help!
marked this as an answer
Helpful?
10/24/19
I found somthing in google 
Close the Chrome browser, and then press "Windows-E" on the keyboard to launch Windows Explorer.
Enter "%LOCALAPPDATA%\Google\Chrome\User Data\" (without quotes) in the address bar at the top of the window.
Find the folder named "Default" in the window that opens, right-click the folder and select "Rename." Name the folder "Backup Default" (without quotes).
Launch Chrome and try to load the Web page again.
hope it helps , if no try old version of chrome
marked this as an answer
Helpful?
10/24/19
Changing Compatibility Mode to Windows 8 or Windows 7 works as a temporary solution for this.
Hoping to get permanent solution soon from Google.
marked this as an answer
Helpful?
10/24/19
Same here. Aw, Snap! crashes.
Disabled symantect endpoint security. Problem is still the same.
marked this as an answer
Helpful?
10/24/19
Current workaround: Navigate to C:\Program Files (x86)\Google\Chrome\Application, right click chrome.exe > properties > compatibility > enable compatibility (windows 8)

work with change settings for all users
Thank you
marked this as an answer
Helpful?
10/24/19
Aw, Snap! crashes. Cannot use Chrome.
Tried everything suggested, but no use.
marked this as an answer
Helpful?
10/24/19
worked using User 17539290470823488439's suggestion. Set Compatibility to Windows 8. 
chrome.exe > right-click > properties > compatibility tab > "Change settings for all users" (because it reverts back after session) > Run this program compatibility for: Windows 8.

but ugh, so hassle just for a mere browser.
marked this as an answer
Helpful?
10/24/19
Try the method below:
1.  Delete the chrome desktop shortcut.
2.  Rename chrome.exe to chrome1.exe in "C:\Program Files (x86)\Google\Chrome\Application" folder.
3.  Create new chrome1.exe shortcut.
3.  Restart laptop/PC.

This works for those that faced the same issue in my organisation.
marked this as an answer
Helpful?
10/24/19
Symantec Endpoint Protection is causing problem.

Temporary workaround:
Open Taskmanager and END TASK all the Google Chrome processes, after this right-click on Chrome shortcut and go to Properties. At the end of Target field, type this: -no-sandbox Then click on apply and close Properties and reopen Chrome.
marked this as an answer
Helpful?
10/24/19
Yes. We are also facing the same issue. The temporary workaround is changing chrome compatibility to Widows8 or 7
marked this as an answer
Helpful?
10/24/19
Aw Snap. Can't load chrome. Using PC Matic, current version.
marked this as an answer
Helpful?
10/24/19
Apparently everything I write in here is against community policy. Even the solution, well done Google. (Originaly the sentence below was supposed to be in this post, but it's against community policy)

(Compatibility settings to Win7 solved it for me)
Last edited 10/24/19
marked this as an answer
Helpful?
10/24/19
Laptop running SEP 14.2. Chrome crashes on startup consistently. Temporary yWorkaround: Changed name of application to Chrome1.exe (workaround suggested on another thread) & it runs correctly!
marked this as an answer
Helpful?
10/24/19
home computer, win10, pcmatic crashes every time I try to load chrome
marked this as an answer
Helpful?
10/24/19
Windows 10 - Using symantec endpoint protection version 12.1.6 - have updated endpoint protection but same problem. 

Fix appears to be to disable sandbox mode but can't do this for obvious reasons...
marked this as an answer
Helpful?
10/24/19
Hi 


I have windows 10

having the same problem as everyone else.  Will there be a fix coming out for this problem.  there doesn't seem to be an mention of this .

The only solution that works is running it in compatibility mode.
marked this as an answer
Helpful?
10/24/19
UPDATE...… We have disabled the protection using the following cmd in admin  
REG ADD "HKLM\Software\Policies\Google\Chrome" /v RendererCodeIntegrityEnabled /t REG_DWORD /d 0
Worked, no problem

Original Notes~: Using Symantec Version 14 (14.0 RU1 MP2) build 3929 (14.0.3929.1200)
additional Aw, Snap instances being reported to us on the IT helpdesk, daily.
Probably a naïve question but are Google Chrome working on it???
Last edited 10/24/19
marked this as an answer
Helpful?
10/24/19
Seriously! Over 24 hours now and still no sign of a fix?? This is ridiculous

Mixture of computers in a business environment, none using Symantec protection at all, this issue is not related to Symantec.

Webroot AV here, Chrome Version 78.0.3904.70

Compatibility mode works but that's not a practical solutions, users switching over to Edge now and will probably never go back to Chrome! Well done Google!!
marked this as an answer
Helpful?
10/24/19
i have the same issue (windows 10)  and running chrome in compatibility mode fix the issue.

Last edited 10/24/19
marked this as an answer
Helpful?
10/24/19
workaround: append chrome shortcuts with --disable-features=RendererCodeIntegrity
marked this as an answer
Helpful?
10/24/19
IT University college here: we have tons of users (+1000) who are using google chrome. Steadily they're contacting servicedesk with this issue. We're being swamped here. Please provide a solution asap!

With kind regards,
marked this as an answer
Helpful?
10/24/19
I had the same issue as soon as I opened Google chrome this morning. I have a work PC, and I have just upgraded my Symantec to 14.2 and restarted my PC. Before opening google chrome, I uninstalled google chrome and restarted my PC again. I then installed the google chrome and its all working fine now. If this helps :)
Last edited 10/24/19
marked this as an answer
Helpful?
10/24/19
Same issue on Windows Server 2019, not using any symantec products we we have Cb Defence instead.
marked this as an answer
Helpful?
10/24/19
We had the same issue here. Win10 and SEP 14.2
NO matter the Key reg or other the only workaround I've found was to uninstall M78, install another previous version ( in example Enterprise 77) and as soon the installation is completed, open msconfig from start exevcute ( with admin rights ) and in services disable the Google Updates Services, then reboot.
 Chrome will work and auto updates will be blocked.
Last edited 10/24/19
marked this as an answer
Helpful?
10/24/19
Had to uninstall PCmatic to correct problem.  Please fix!
marked this as an answer
Helpful?
10/24/19
My whole company is using the Symantec Endpoint Protection 14.2 but only 5-10 people out of 1000 have this issue. I can guess that some of them didn't upgrade chrome yet but even my pc and (other IT people around me) upgraded chrome and they didn't have this issue.
That's weird..
marked this as an answer
Helpful?
10/24/19
Hello , i have the same problem, aie aie aie on all pages, i have symantec 14. I lauch chrome with windows 8 compatibilty et it is OK ! thank you
marked this as an answer
Helpful?
10/24/19
Only affecting Windows 10 1607 in my organisation. All have SEP 14.2.  Win 8 compatibility mode is our current workaround.
marked this as an answer
Helpful?
10/24/19
For me it was caused by the PC Matic Super Shield. I was able to temporarily pause Supershield on my machine and load any number of tabs, which I can then use, even after Supershield is turned back on but as soon as I turn Supershield on any new tabs crash when they open.
marked this as an answer
Helpful?
10/24/19
Hello,

For the moment, you can create an exception on SEP to not block chrome.exe
marked this as an answer
Helpful?
10/24/19
Using Norton Security - Version 22
marked this as an answer
Helpful?
10/24/19
I have PC Matic with Super Shield active.  Here is what PC Matic suggests:

I have not tried it yet.
  8 hours ago, stewieT said:
It looks like the most recent Google Chrome update is causing major issues. They are aware of the problem and are currently working to resolve it. 
 
You can file follow along with their suggestions or file your own help request here:
 
In the meantime we do have a work around that should resolve the issue for now:
  • Press the Windows logo key and the S key at the same time.
    • This will bring up a search box.
  • Type Command Prompt into the search box. 
  • Right click on the Command Prompt icon that appears in the search results window and choose "Run as Administrator" from the drop down menu.
    • A black box will pop up on the screen with a flashing prompt.
  • Copy the entire command prompt below, then paste it into the command prompt box that opens. 
 
REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome" /V RendererCodeIntegrityEnabled /T REG_DWORD /D 0 /F
 
  • Once you have copied and pasted the command above, press enter. 
 
You should see the message:
"The Operation Completed Successfully" 
 
Close your Chrome browser, re-open it, and it should work. 
 
If you need any additional assistance, please let us know at the link below:
marked this as an answer
Helpful?
10/24/19
Thank you Dave, that did in fact work to get me back onto Chrome.
marked this as an answer
Helpful?
10/24/19
PCmatic Pro  But same error when PCmatic Pro turned off.
marked this as an answer
Helpful?
10/24/19
Symantec version 12.1.6
Chrome Version 78.3904.70
marked this as an answer
Helpful?
10/24/19
SEP version 14.2 - still seeing this issue
marked this as an answer
Helpful?
10/24/19
Try the latest Symantec version also hit the same error.
marked this as an answer
Helpful?
10/24/19
I don't have Symantec and I'm having this issue.
marked this as an answer
Helpful?
10/24/19
I having aw snap error. After reinstalling, restart laptop and update Symantec Endpoint Protection the error still persist.
marked this as an answer
Helpful?
10/24/19
I have mad many users having this issue, reinstalling seems to fix the problem

Edit: I have now had at least 50+ users affected by this update, None of these users are using SEP or any Symantec products.  Just running the Chrome installer corrects the issue, don't even need to uninstall
Last edited 10/29/19
marked this as an answer
Helpful?
10/24/19
in my Workstation the Symantec is 14.2. Still Chrome won't open.
marked this as an answer
Helpful?
10/24/19
I tried reinstalling Chrome - Fail
I tried removing SEP 14 - Fail

Running Chrome in compatibility mode for Windows 8 - SUCCESS!!!
*Sys Admins* Make sure to select "Change settings for all users" before setting compatibility.
marked this as an answer
Helpful?
10/24/19
Compatibility mode is the only fix... C'mon Google!!!
marked this as an answer
Helpful?
10/24/19
I'm experiencing Aw Snap error with 2 machines in my workplace. I tried all above TS with no luck!. I cleared the Cache files, uninstall/install. Updated  SEP and disabled SEP. Nothing fixes it.
marked this as an answer
Helpful?
10/24/19
SEP 14.2 -> Work around that seems to work is compability mode of chrome to windows 8
Waiting for fix
marked this as an answer
Helpful?
10/24/19
Após pesquisa tivemos sucesso com inserir via registro, uma chave:

[HKEY_LOCAL_MACHINE\Software\Policies\Google\Chrome]

"RendererCodeIntegrityEnabled"=dword:00000000

outra forma é desinstalando o Endpoint Protection ou atualizando para a versão 14.2

marked this as an answer
Helpful?
10/24/19
PC Matic. Aw Snap message says adobe acrobat is missing and execution file or something like that. I have repeatedly downloaded Chrome but it fails to open after download and sends the same message again.
marked this as an answer
Helpful?
10/24/19
I work in the Ti department and we have some computers with the Chrome issue, we checked the SEP version and so far we are working with chrome in compatibility mode, let's try using the command line:
 
"HKEY_LOCAL_MACHINE \ SOFTWARE \ Policies \ Google \ Chrome" / V RendererCodeIntegrityEnabled / T REG_DWORD / D 0 / F

and we'll see how the system behaves from this point
marked this as an answer
Helpful?
10/24/19
This worked with ease, as suggested by Koen Walraevens

> workaround: append chrome shortcuts with --disable-features=RendererCodeIntegrity
marked this as an answer
Helpful?
10/24/19
Seeing Aw snap crashes on every tab, Chrome 78.0.3904.70  on Win10 enterprise 1709.  No SEP installed here. Cylance.
Last edited 10/24/19
marked this as an answer
Helpful?
10/24/19
Same problem here. Compatibility mode with windows 8 solved it. Is Chrome doing any "viral" activity? :D
marked this as an answer
Helpful?
10/24/19
Two laptops, HP and Asus having this issue.  On Asus, fully uninstalled chrome, did a cold reboot, and reinstalled chrome (fresh downloaded via FireFox which still works).  Same issue after reinstall - all extensions fail and no pages can be displayed.
marked this as an answer
Helpful?
10/24/19
Adding an Application Control Exception for Chrome.exe on our Symantec Endpoint Protection Manager fixed this for our Windows 10 PC's:

https://support.symantec.com/us/en/article.tech256047.html

In the Google Chrome browser: Aw Snap! Something went wrong while displaying this webpage.
In the Microsoft Edge Chromium browser: Page Cannot be displayed.

Cause: In version 78.0.x of Google Chrome (chrome.exe) and 78.0.x of Microsoft Edge Chromium, Microsoft's Code Integrity feature is enabled. SEP Application Control technology is not compatible with this feature in Chrome/Chromium. 

Solution: Symantec will update this article once more information is available. Click the Subscribe button to be notified of future updates through email.

On any OS other than Windows Server 2016, SEP can be upgraded to 14.2 or later to address the incompatibility.

If upgrading SEP is not an option, or the OS is Windows Server 2016, the incompatibility can be worked around by adding an Application Control exception for Chrome (Chrome.exe) and/or Microsoft Edge Chromium (MSEdge.exe).
marked this as an answer
Helpful?
10/24/19
I get" Aw Snap" crash on all Chrome supported programs.  It crashes my PC Matic virus software.  I have uninstalled and reinstalled Chrome several times and still get the" Aw Snap" crash response.  Is there a solution to this probem?
marked this as an answer
Helpful?
10/24/19
Not using Symantec, but seeing on 2 domain computers so far, running Webroot.

Edit:  uninstalling and downloading from website has been fixing so far.
Last edited 10/24/19
marked this as an answer
Helpful?
10/24/19
Temporary solution is downgrade to older version. 

marked this as an answer
Helpful?
10/24/19
Corporate environment running Webroot. We had four users with the issue this morning. As I was sending out an update email, I watched my Chrome update itself and once I relaunched I was then affected.

I'm running version 78.0.3904.70 using the "--disable-features=RendererCodeIntegrity" workaround since I refuse to use Edge.
marked this as an answer
Helpful?
10/24/19
Symantec EP 14. But disabling does not change anything to Chrome crashing on every site. Don't put the blame on SEP, but keep it where it should be: Google Chrome ..

Just a faulty update.
marked this as an answer
Helpful?
10/24/19
I got it working when I changed the compatibility mode of Chrome to Window 8.
marked this as an answer
Helpful?
10/24/19
I can confirm that Nikki B has the correct answer by adding  --disable-features=RendererCodeIntegrity. It is also on other websites. And we are running endpoint 14.0. I thought about upgrading to 14.2 until I saw others were still having problems with that.
Last edited 10/24/19
marked this as an answer
Helpful?
10/24/19
"Awe, Snap" crashes including extensions like Ublock, Symantec Endpoint Protection Version 12.1.6 (12.1 RU6 MP6) build 7061 (12.1.7061.6600) Good luck troubleshooting and God speed!
marked this as an answer
Helpful?
10/24/19
Chrome is crashing with PC Matic antivirus. Only way I can get Chrome to open is to use the "-- no sandbox" option.
marked this as an answer
Helpful?
10/24/19

Our Technology Department Has been testing different solutions as we work for a school district
so far found two solutions that work for us. 

Run CMD as Administrator and paste this code on there without quotes.
"REG ADD "HKLM\Software\Policies\Google\Chrome" /v RendererCodeIntegrityEnabled /t REG_DWORD /d 0"

The other SOLUTION and easiest is to Right Click on Chrome and go to properties and go to Compatibility Tab and change it to windows 7.
marked this as an answer
Helpful?
10/24/19
All you have to do is rename the chrome.exe to chrome..exe. Works like a charm.
marked this as an answer
Helpful?
10/24/19
The Incognito is not working because of crashes
marked this as an answer
Helpful?
10/24/19
Interestingly enough, gmail tab crashes the most frequently.. 
KES 11.1.0.15919; Windows 7
marked this as an answer
Helpful?
10/24/19
Using PC matic.  I have uninstalled multiple times.  I can't try usual troubleshooting steps as everything has the snap page.  but putting the app into running app in Win 8 compatibility is working for now
Last edited 10/24/19
marked this as an answer
Helpful?
10/24/19
SEP 14.0 / Windows 10 Pro
10 users so far with the error message, rendering Chrome useless.
Changing to compatibility mode for Windows 8 fixes, but does not stick. Each time Chrome is restarted, the fix will need to be re-applied.
marked this as an answer
Helpful?
10/24/19
Symantec Endpoint 14.2 build 3335
Having the issue on Server 2016 only.
Windows 10 1809 is OK, as is Windows 7 SP1. 
The following registry hack fixes the issue immediately:

reg add "HKLM\Software\Policies\Google\Chrome" /v RendererCodeIntegrityEnabled /t REG_DWORD /d 0
marked this as an answer
Helpful?
10/24/19
PC Matic…. Having same issues as posted here.
marked this as an answer
Helpful?
10/24/19
same thing happening with PC Matic
marked this as an answer
Helpful?
10/24/19
Issue has been fixed after upgrade Symantec Endpoint protection Version 14.2.
marked this as an answer
Helpful?
10/24/19
Chrome just auto-updated to v78 & now experiencing the same Aw Snap! issues. I'm on a work network, but my Symantec Endpoint Protection is showing it's already updated to v14.2 (build 1031). Any other suggestions on how Google plans to solve this issue? Is there a way to revert back to v77 of Chrome? Right now, I'm only online because I changed the filename on the .exe file to "chrom" (sans the e), which can't be a healthy long-term solution.
marked this as an answer
Helpful?
10/24/19
Chrome "Aw, Snap" message and crash using PC Matic version 3.0.19.0.   Chrome works and loads fine if i disable PC Matic.
marked this as an answer
Helpful?
10/24/19
Also seeing same issue on Personal PC

Worked fine last week started seeing issue on Monday

I have tried all of the "fixes" nothing works.

When I start Chrome in Win 8 it launches correctly.

I uninstalled my AV just to test same issue.
AV is PCMatic w/ SuperShield Version 3.0.19.0
marked this as an answer
Helpful?
10/24/19
Chrome.exe --no-sandbox might work if you have to have it.
marked this as an answer
Helpful?
10/24/19
Close Chrome

right click on Chrome shortcut on the desktop

click properties

in the "Target" area, add a space after the last (") 

then add this line--->     -disable-features=RendererCodeIntegrity

"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" -disable-features=RendererCodeIntegrity
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Is how that box should read

click apply 

Launch Chrome   worked for us
marked this as an answer
Helpful?
10/24/19
Need help with this issue ASAP!
marked this as an answer
Helpful?
10/24/19
I have multiple systems experiencing this issue all with Symantec Endpoint...however they had 14.2.  Marking Chrome in compatibility mode is what worked for the  systems that started experiencing this issue so far.  Each system only had this issues after updating to the latest version.
marked this as an answer
Helpful?
10/24/19
same issue here, windows 10 user and do not use Symantec. Nothing works in chrome at all, cant even get to settings or anything. I went into properties on the desktop shortcut and ran compatibility with windows 8. It works fine now.

UPDATE: ...wrong...now isn't working so I tried what Helpdesk Agent suggested by adding  -disable-features=RendererCodeIntegrity to target path and it worked.
I have opened and closed and retried it several times now. Its still working fine with that workaround.
Last edited 10/24/19
marked this as an answer
Helpful?
10/24/19
Symantec Endpoint version 14.0.3875.1100
Connection is at home on a work computer
No VPN just direct connect to internet
marked this as an answer
Helpful?
10/24/19
Same here is happening. My Laptop runs Windows 10 Home (1909). My all 4 tabs and 4 extensions just crashed after relaunch of updated chrome. Please help us As Soon As Possible.
marked this as an answer
Helpful?
10/24/19
I am using Webroot and Chrome crashes immediately and I cannot load Settings everything is showing AW Snap. I reinstalled Chrome twice.
marked this as an answer
Helpful?
10/24/19
Our lots o users are beginning to receive the update starting yesterday.  (SEP 14.0) Granted, it isn't necessarily Googles fault here, but neither them nor Symantec seemed to release any fair warning about this before it happened.   
Compatibility mode for all users looks to be a workaround but what happens when we update SEP?   Turn back off compatibility mode on all machines?
marked this as an answer
Helpful?
10/24/19
Also running into this issue on machines running Carbon Black Defense 3.1.
Updating the sensor to 3.4.0.1052 corrected the issue.
We are seeing this issue on multiple versions of Windows 10.
marked this as an answer
Helpful?
10/24/19
Found a work around. Right click and select properties for the Google chrome desktop shortcut. At the end of the Target path add -no-sandbox with a space in front: "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" -no-sandbox. Select OK. Chrome will now open without issue.
marked this as an answer
Helpful?
10/24/19
Good afternoon

Here at the company we are facing the problem with google chorme and the solution we found temporarily was to change shortcut access destination:

"C: \ Program Files (x86) \ Google \ Chrome \ Application \ chrome.exe "-disable-features = RendererCodeIntegrity"

From this point on chrome is working again and we are recovering operations there may be reflections and loss of production
marked this as an answer
Helpful?
10/24/19
I am using PC Matic Supershield .  See the attached for version.   When I disable it, Chrome runs OK.
marked this as an answer
Helpful?
10/24/19
I am using PCMatic, however noticed that somehow McAfee Web Browser anti-virus of some sort was also loaded.  Removed McAfee.  Also tried multiple resolutions as provided with no success.  Uninstalled and reinstalled Google Chrome a few times with no success.  Still get the Ah, snap message. Loaded Firefox and Microsoft Edge.  Both work fine.
marked this as an answer
Helpful?
10/24/19
I had a user with the same issue. We are in the middle of moving to a different antivirus provider anyways, so I saw the issue resolved after installing the new antivirus software and uninstalling Symantec 14.0.
marked this as an answer
Helpful?
10/24/19
Malwarebytes and chrome doesn't work
marked this as an answer
Helpful?
10/24/19
Adding the following registry setting via Chrome Group Policy resolved issue:
marked this as an answer
Helpful?
10/24/19
I had Symantec Endpoint version 14.0 when Chrome crash has occur when I started this morning. None of the fixes was possible in Chrome as settings was also crashing. 
The solution that I had was to upgrade to Symantec Cloud Security as a endpoint type cloud base version that will keep me up to date with the latest version of endpoint. Once it was applied and computer was restarted, I was now able to use Chrome as normal.
I notice that other users had other non-Symantec of Anti-virus that was updated and they did not run into issue with using Chrome.
marked this as an answer
Helpful?
10/24/19
Have uninstalled and installed twice, still come up with the Aw Snap crash, can't even get to my e-mail
marked this as an answer
Helpful?
10/24/19
  • WIN 10.0.18362 Build 18362
  • Chrome 78.0.3904.70
  • Malwarebytes 3.8.3.2965 / scans clear
  • Windows WIN 10 native Security running / all clear
Desktop / personal
Multiple scans found nothing. Reboots, uninstall/re-install all failed.

Unable to hold open Chrome without it crashing. Crashing in incognito mode.
marked this as an answer
Helpful?
10/24/19
You can also run this in your command prompt as admin
Copy paste command in command prompt
REG ADD "HKLM\Software\Policies\Google\Chrome" /v RendererCodeIntegrityEnabled /t REG_DWORD /d 0
marked this as an answer
Helpful?
10/24/19
Same issue and I have PC Matic.  Only work-around that I have found is troubleshooting the combatability...but I have to do this everytime I open google chrome...very frustrating
marked this as an answer
Helpful?
10/24/19
Want an immediate solution to the problem! I think the problem is not Symantec, because this error occurred after Google Chrome upgraded, and previous versions usually run.
marked this as an answer
Helpful?
10/24/19
User 3281981280804380915 suggestion of renaming the default folder WORKED FOR ME!

Thank you!

  1. Close Chrome and then press "Windows+E" on the keyboard to laun